Business Analyst II

Fender Musical Instruments Corporation is a world famous brand with offices across the globe. Within Fender Musical Instruments Corporation’s ("FMIC") Information Technology team, you will work with cross-functional partners to support the Fender technology ecosystem.

An American icon, Fender was born in Southern California and has built a worldwide influence extending beyond the studio and the stage. A Fender is more than an instrument, it’s a cultural symbol that resonates globally.

We are searching for a Business Analyst II who will create requirements and documentation to support the development of custom built applications, that will serve external and internal customers. You will have the opportunity to work closely with business and development engineer partners to understand current end to end processes, evaluate and recommend innovative solutions, define requirements, create test cases and user stories to support user experience, and evaluate implementations that support the platform.

Preferably, this role will be based out of Scottsdale, AZ; remote candidates will be considered.

Essential Functions:

• Requirement gathering, process documentation, functional analysis and definition, UI/UX design, defect management, and solution support
• Be the liaison between business, technical, and quality assurance teams
• Provide best practices and suggest alternatives or improvements as part of functional design
• Work within the SCRUM methodology to prioritize work for our development team
• Research market/web trends, successes, and failures to deliver top tier deliverables
• Leverage and utilize pre-existing workflows, and templates for tools and solutions
• Work within inter-departmental teams, and external/internal customers to understand business needs and design a solution that fits
• Work with our in-house design team to create a modern tool utilizing modern web trends
• Create test case strategies that mirror user paths and behaviors on the platform, work with QA team to thoroughly test platforms. Manage and track defect resolution.
• Solicit feedback users to better understand needs and wants, conduct beta release sessions, prioritize issues and enhancements
• Create analytics reports to deliver KPIs and user behavior, as well as deliver presentations and dashboards to stakeholders including:
  • Engagement and event triggers
  • Goal tracking (ex: cart abandonment vs checkout)
  • Cohorts and geographic activity
  • Ecommerce behavior analysis
• Use historical data, and cross-departmental experience to identify opportunities for platform improvement

Qualifications:

• 2-4 years of professional experience as a Business Analyst
• Bachelor’s degree in Information Technology or a related field required
• Customer Focus— dedication to the customer and the platform’s continuous improvement
• Dealing with Ambiguity— makes decisions and takes action without having the full picture
• Learning on the Fly—learns quickly/open to change
• Planning—sets specific goals and objectives, ability to plan for the length and difficulty of assignments, ability to break down projects into specific tasks/steps
• Problem Solving— identifies complex problems and reviews related information to develop and evaluate options and implement solutions
• Ability to work with a diverse set of users from upper management to the pilot program userbase and eventually our larger consumer base
• Vision and organizational skills to balance end-user support with larger strategic project support
• Demonstrated deep business analyst skills with understanding and defining complex project requirements.
• Understanding of the SDLC (Software Development Life Cycle) processes, specifically Agile and Scrum methodologies
• Testing – Experience creating end to end test cases including UI/UX and data transfer
• Strong technology and communication skills
• Strong data analysis skills, preferably including comfort using Excel pivot tables, lookups
• Organized, detail oriented and comfortable multitasking
• Demonstration of proficiency in analytical thinking and quantitative analysis
• Prior B2B or B2C consulting experience preferred
• Experience with Adobe suite highly desirable

About Fender Musical Instruments:

Fender Musical Instruments Corporation (FMIC) is one of the world’s leading musical instrument manufacturers, marketers and distributors, whose portfolio of brands includes Fender®, Squier®, Presonus®, Gretsch®, Jackson®, EVH®, Charvel®, Bigsby®, and Groove Tubes®, among others. For more information, visit www.fender.com. FMIC offers a competitive benefits package which includes medical, dental, 401(k), paid time off, and an equipment purchase program to help you get the band back together. Fender Musical Instruments Corporation is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veterans’ status, sexual orientation, or any other protected factor.

Fender is required by law in certain jurisdictions to include a pay scale in the job posting for this position. “Pay scale” means the salary or hourly wage range that Fender reasonably expects to pay for this position; it is neither a promise nor a guarantee of the compensation that the successful candidate will receive. The pay scale for this position takes into account the wide range of factors that Fender considers in making compensation decisions, including, without limitation: skill set, experience, and training, licensure and certifications, and other business and organizational needs. If this is a remote position, the pay scale disclosed herein may be adjusted further based upon the applicable geographic differential associated with the location from which the successful candidate will work. Please note that it is not typical for a Fender employee to be at or near the top of the pay scale for their role – especially as a new hire – and compensation decisions are dependent on the facts and circumstances of each case. Subject to the foregoing, the current pay scale for this position is $74,333.00 – 111,500.00