Senior Relationship Manager- Enterprise/Global Brands

Experian is seeking a Senior Relationship Manager to lead and expand strategic business relationships with Global Enterprise clients, driving retention, client satisfaction, and growth activities. The ideal candidate will have 5+ years of complex relationship management experience, a bachelor's degree, and experience in Experian Employer Services.

Requirements

• Develop executive-level relationships with clients by researching and understanding complex business needs, responding to client requests, and serving as the primary liaison between the client and internal departments.
• Create and maintain strategic account plans for top Global Enterprise clients.
• Assist in the renewal of existing business in partnership with the Client Development Executive.
• Own client retention activities, ongoing satisfaction and long-term relationship health across assigned accounts.
• Generate client advocacy and referenceable success stories that can be leveraged in the market.
• Marshal cross-functional resources to ensure client satisfaction and elevate voice of client insights to promote innovation.
• Maintain and expand relationships within the client network across multiple buyer personas, stakeholders and executive sponsors.
• Gather data and insights regarding usage, outcomes and business value; ensure adoption and usage align with projected levels and strategic objectives.
• Lead client briefings, quarterly business reviews, executive summaries and senior stakeholder presentations.
• Collaborate with Customer Success team on data quality best practices and proactively address gaps, risks and growth opportunities.
• Inform and educate clients on new and existing projects/products and provide strategic recommendations aligned to client priorities.
• Create, qualify and refer leads to the Client Development Executive.

Benefits

• Great compensation package including uncapped commission
• Core benefits including medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remote, hybrid or in-office
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays