Senior Product Manager - Experian Consumer Services

Company Description

Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine.

This position will be supporting the Experian Consumer Services (ECS) - a passionate and innovative team with a mission to provide Financial Power to All™. Our portfolio offers credit education and identity protection solutions to consumers and helps businesses manage the impact of a data breach.

Job Description

As a Senior Product Manager at ECS, you will help spearhead the development and execution of generative AI and data-driven products. You will be pivotal in transforming how consumers interact with their finances, using AI to provide personalized and intuitive experiences that help consumers save time and money in their daily financial lives. We are looking for a results-oriented candidate with a unique blend of interpersonal skills, technical acumen, analytical prowess, and product management skills.

What you’ll be doing

• Drive product discovery, design, and execution of generative AI and data driven products and features across ECS.
• Define clear product requirements on products such as chatbots, interactive voice response agents, and embedded generative AI capabilities within product experiences.
• Work closely with AI engineers and infrastructure cloud operations to design, enhance, and bring products to market.
• Collaborate with legal and compliance teams to understand regulatory requirements and integrate appropriate control and safeguards into product designs.
• Develop and implement controls that address privacy, data security, and consumer protection to mitigate risks associated with AI technologies.
• Maintain transparent and effective communication channels with all stakeholders, including providing regular updates.
• Build and maintain cross-functional relationships to foster a collaborative product development environment.
• Integrate consumer insights into product development to ensure products meet user needs and enhance customer satisfaction.
• Work with analytics teams to instrument analytics, interpret data, and derive insights for product development and improvements.

Qualifications

• 5+ years product management experience and or engineering, preferably in fintech or a related field.
• Proven track record of developing and launching successful data-driven products.
• Strong analytical skills and experience with data-driven decision making.
• Excellent communication skills, adept in both writing and presenting.
• Attention-to-detail with the ability to multi-task and prioritize well in a fast-paced, dynamic work environment.
• Passion for customers, customer experience and customer advocacy
• Team player and individual contributor.
• Knowledge of Generative AI, Machine Learning, and Natural Language Processing.

Preferred:

• Practical experience in implementing solutions based on Generative AI or similar AI technologies.
• Deep understanding of consumer financial behaviors and the fintech ecosystem.

Additional Information

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. For us, this is The Power of YOUand it ensures that we live what we believe.