Customer Support Specialist - Van Buren 8/1

Company Description

Experian is the world's leading global information services company. During life's big moments – from buying a home or a car to sending a child to college, to growing a business by connecting with new customers – we empower consumers and our clients to manage their data with confidence. We help individuals to take financial control and access financial services, businesses to make smarter decisions and excel, lenders to lend more responsibly, and organizations to prevent identity fraud and crime.

We have 20,000 people operating across 44 countries and every day we're investing in new technologies, experienced people, and new ideas to help all our clients maximize every opportunity.

We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Job Description

We are looking for Agents to work for our Van Buren, AR Call Center! If you are someone who is passionate about providing excellent customer service, can analyze consumers' written or verbal grievances or disputes, and has strong computer skills. this is a great opportunity for you. You are resourceful, a fast learner, and empathetic towards customers.

• Start date is Thursday, August 1, 2024.
• This position pays $15.00/hr. and is eligible for a $1,500 performance bonus ( see additional information below).

• Taking Inbound calls.
• Help with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections.
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area.
• You can handle escalated customer issues professionally

Qualifications

• This is a 100% remote opportunity but you MUST live within 45 minutes of Experian's Van Buren office.
• Must have High Speed Internet
• Must be able to pass a drug test.
• High School Diploma or GED
• One or more year(s) of customer service experience
• Proficiency with computer programs
• Exceptional Customer Service experience
• Problem solve with probing questions.
• Multi-tasking skills in a fast-paced environment
• Ability to work independently in compliance and regulatory environment.
• Coordinate between bureau and client systems to assist customers.
• Excellent communication skills, written and verbal. Results orientated and passionate about helping customers.

Performance Bonus

• Will be paid out after completing 90 and 180 days of employment.You will receive a performance bonus of $1,500, less standard withholding and authorized deductions, to be paid in two installments. The first installment of $1,000 will be paid after 90 days of employment and the second installment of $500 will be paid after 180 days of employment, as long as you are not on a Performance Improvement Plan (PIP) or corrective action as of the 90th or 180th day of employment.

Additional Information

Perks

Experian offers flexible benefits that allow our employees to make choices that fit their lifestyles. Our benefits include:

• Great compensation package and comprehensive benefits package, with an annual bonus target of 5%
• Paid time off:
• You begin accruing three weeks of vacation a year starting on your first day (4.62/hours a paycheck)!!
• Five sick days each calendar year (prorated based on start date)
• 12 paid company holidays-based on company needs you might work a holiday(s)
• 401K matching (4%) and immediate vesting
• Tuition reimbursement, Wellness initiatives, online discounts, employee discounts, pet insurance, and more

All your information will be kept confidential according to EEO guidelines.