Level 3 MSP Engineer

DistantJob is a remote recruitment agency that specializes in sourcing and placing full-time, remote IT professionals from a global talent pool for companies worldwide.

DistantJob

Employee count: 51-200

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We're on the hunt for a Level 3 Support Engineer!

Our client is a leading Managed Services Provider that has been in the industry for nearly fifteen years. They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time.

This role combines hands-on technical expertise with client-facing project leadership, focusing on Microsoft 365 ecosystem optimization and security enhancement.

What will your responsibilities be?

Deliver expert-level support for Microsoft 365, Azure, endpoint security, and modern workplace solutions
Lead technical projects including SharePoint migrations, Intune deployments, and security implementations
Resolve escalated technical issues with systematic troubleshooting approaches
Create comprehensive documentation and communicate effectively with clients at all technical levels
Participate in project planning, scope management, and timeline development

What skills will you need?

MSP Background
Experience supporting multiple clients simultaneously, preferable in a managed service provider setting
Proficiency in time tracking and project estimation
Microsoft 365 Core Expertise
SharePoint Online: Template deployment and Teams integration
Intune/Autopilot: Device management and policy configuration
PowerShell: Regular scripting for automation and troubleshooting
Email Systems: Migration experience, DNS management (SPF, DKIM, DMARC), spam protection
Security: Microsoft Defender and Purview experience preferred
Compliance: M365 tenant hardening and security best practices
Communication Collaboration
Exceptional English communication skills (verbal, written, documentation)
Experience with ticketing systems and professional client interaction

Preferred Additional Skills

Security services: vulnerability scanning, DLP, zero trust principles
Virtualization: Azure Virtual Desktop, Docker, VMs
SASE and SIEM/SOAR concepts

Professional Attributes

Continuous learner: Actively engaged in training, certifications, or professional communities
Adaptable: Flexible approach to changing requirements while maintaining quality
Results-focused: Prioritizes client outcomes over technology deployment
Detail-oriented: Systematic documentation and delivery processes

Work Requirements

Schedule: Available during Pacific Time business hours (8:00 AM - 5:00 PM PT)
Flexibility: Responsive during client emergencies

What We Offer

Tight-knit team of experienced technical professionals
Exposure to diverse technologies and industries
Long-term growth potential with performance-based advancement
Opportunity to make meaningful improvements to client environments

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About the job

Apply before

Feb 16, 2026

Posted on

Dec 18, 2025

Job type

Full Time

Experience level

Mid-level

Location requirements

Open to candidates from all countries.

Hiring timezones

Worldwide

About DistantJob

Learn more about DistantJob and their company culture.

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For many tech companies, finding the right talent is a significant and persistent challenge. The local market is often competitive, making it difficult to source developers and engineers with the specific skill sets required, let alone professionals who align with the company's culture and are committed to a long-term career. This scarcity can stifle growth, delay projects, and increase operational costs. Companies often feel they have to make a choice between speed, quality, and cost, rarely achieving all three. The traditional recruitment process can be slow and cumbersome, and expanding the search globally introduces complexities like international HR, payroll, and legal compliance, which can be daunting for businesses of any size.

DistantJob was founded to solve these exact problems. We believe that every tech company, regardless of its size or budget, deserves access to a global pool of focused, full-time, and qualified remote software developers. Our mission is to dismantle the geographical barriers that have traditionally given larger corporations a monopoly on top talent. We empower our clients by going out into the world to headhunt exceptional IT professionals who are already excelling in their fields and entice them with the opportunity of a full-time remote career. These aren't freelancers or contractors; they are dedicated individuals ready to integrate fully into your team, adopt your processes, and contribute to your company culture. We handle the entire recruitment lifecycle, from sourcing and rigorous vetting for both technical and soft skills, to managing all the international HR complexities, payroll, and benefits. This allows our customers to focus on what they do best: building great products and managing their teams, with the confidence that their remote hires are happy, productive, and fully supported.

Tech stack

Learn about the tools and technologies that DistantJob uses to build, market, and sell its products.

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JavaScript

WordPress

Redux

DistantJob employees can create an account to update this tech stack.

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Please let DistantJob know you found this job on Himalayas. This helps us grow!

Apply now