Principal Data Scientist, Growth and Membership Operations

Job Description

A bit about this role:

As a Principal Data Scientist, you'll be a senior analytical partner embedded across Growth and Membership Operations. Two teams that are fundamental to how Devoted acquires members and ensures a smooth enrollment process. Your work spans four domains:

• Sales Operations (agent readiness, compliance, performance)

• Marketing (prospect targeting, campaign attribution, spend optimization)

• Telesales (call volume forecasting, agent productivity, workforce planning)

• Membership Operations (enrollment processing, premium billing, CMS transactions, plan reconciliation)

You will work across these teams to define ambiguous problems, determine what “good” looks like, and design the data systems that help us get there. You will combine deep technical skill, structured problem solving, and cross-functional partnership to turn messy operational challenges into clear, measurable, scalable solutions.

We are eager to find problem-solvers who iterate quickly, embrace ambiguity, and are deeply committed to our mission. You care about building strong technical foundations that enable real impact for our members and colleagues. You’re excited by the evolving AI landscape, but grounded in fundamentals, treating AI and LLMs as powerful tools to accelerate problem-solving, not a replacement for clear thinking or strong data models.

Responsibilities and impact will include:

• Framing ambiguous problems, defining what success looks like, and translating business challenges into measurable analytical strategies.

• Owning and evolving scalable data models, pipelines, and core metrics that serve as the long-term foundations for operational performance in Sales and Membership Operations.

• Building and iterating on analytical and modeling solutions, shipping quickly, learning from real-world feedback, and refining systems to drive measurable impact.

• Leveraging emerging ML/AI tools thoughtfully, integrating them into production workflows where they add leverage, grounded in strong data fundamentals and clear business outcomes.

What makes someone successful here:

• You have deep experience partnering with stakeholders across an organization to solve complex problems

• You are comfortable defining both the question and the measurement approach

• You can move fluidly between SQL, modeling, experimentation, and strategic conversations

• You enjoy building durable systems, not just running one-off analyses

• You are collaborative and excited by hard problems

Required skills and experience:

• Ability to thrive in a fast-paced, high-growth environment that values quick iteration

• 7+ years of individual technical contributor experience

• Strong SQL and experience working in modern data ecosystems (Snowflake, dbt, Python, Looker or similar)

• Skilled at collaborating with cross-functional teams and influencing decisions with data-driven insights

• Comfort building scalable, maintainable data pipelines and performing deep statistical analysis, predictive modeling, or experimental design to drive business strategy.

Desired skills and experience:

• Experience in healthcare, insurance, fintech, or other complex operational domains

• Familiarity with sales, marketing, or membership operations data or regulated environments

• Comfort performing live analysis or collaborative debugging with stakeholders

• Experience incorporating ML or AI tools into operational workflows

Salary Range: $133,942 - $187, 083 annually plus eligibility for discretionary performance based bonus paid out annually. Target bonus is 10% however the actual payout is based on the terms of the bonus plan. The total compensation for this role is $147,336 - $205,791 (base plus bonus)

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology-to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.