Customer Experience Enablement Lead

Dandy is hiring a Customer Experience Enablement Lead to join our rapidly growing venture-backed company. The role involves onboarding and training of clinical and non-clinical support teams, creating training programs, and standardizing onboarding materials.

Requirements

• 5-7 years of experience in enablement, L&D, or internal training (preferably in high-growth or tech-enabled environments)
• Knowledge of adult learning theory and instructional design principles (Kirkpatrick model, Experiential Learning, etc)
• Demonstrated ability to manage a learning program from start to finish, including logistics, content creation, and stakeholder management, and managing multiple projects simultaneously
• 5+ years experience in a dental or clinical setting developing and executing training on clinical workflows or digital health technology (e.g. intraoral scanners)
• Deep understanding of digital dental workflows across crowns, bridges, implants, and removables
• Operational diplomacy and flexibility
• A strong negotiator who can build trust with Workforce Management (WFM) and stakeholders to ensure agents have the dedicated time they need for training.
• An agile, systems-oriented thinker who can adapt quickly to changes in business strategy and connect different functions and processes to create a cohesive enablement environment
• Comfortable in a fast-paced, cross-functional environment
• Customer-centric mindset: Understand how an effective support team drives customer satisfaction and retention
• Outstanding written and verbal communicator: Ability to simplify complex information for diverse audiences and ability to influence cross-functional partners at all levels
• Data-driven: Skilled at using data to evaluate identify gaps and evaluate effectiveness of training curriculum

Benefits

• Comprehensive and inclusive benefits tailored to each country where we operate
• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off