Clinical Support Trainer & CX Expert (ITA)

Dandy is hiring a Clinical Support Trainer & CX Expert to drive clinical adoption and customer excellence as a cornerstone of our new market launch team. This hybrid role blends high-impact training with advanced clinical support, ensuring practices adopt digital workflows confidently while receiving expert guidance on complex cases.

Requirements

• 8+ years experience in a high-volume dental lab or clinical environment
• Deep hands-on proficiency with 3Shape TRIOS and other major intraoral scanners
• Strong understanding of digital dentistry workflows
• Experience delivering live clinical training (virtual and/or in-person)
• Excellent communication skills
• Proven ability to resolve complex clinical issues
• Highly organized and autonomous, with strong problem-solving skills and comfort navigating ambiguity
• Customer-centric mindset with an ability to build trust and rapport quickly with clinicians and practice teams
• Native or near-native fluency in the local market language
• Strong knowledge of local clinical standards, terminology, and regulatory requirements

Benefits

• healthcare
• dental
• mental health support
• parental planning resources
• retirement savings options
• generous paid time off