Information Specialist

Hi, I'm Martha Garces,your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for a Information Specialistwho will

• Report to Executive Director Customer Success & Enablement in collaboration with the Data Scientists and Data Architects to understand reporting requirements.

• Collect and analyze transactional data from a variety of imperfect data sources to ensure breadth, depth and quality of reporting information. Design data solutions to include intermediate reports, analytics, dashboards, templates, Power BI cubes / reports, scorecards and other BI solutions.

• Design and construct reusable report parts and templates. Analyze the results, reconcile and implement data solutions.

• Produce KPIs through data analysis to assist company in making company goals, supporting closed-loop feedback process which ensures and validates quality and production effectiveness.

• Work with Database Administrators, Data Architects and Scientists to establish system interfaces using ETL tools for the purpose of data integration.

• Assist with documentation: standard operating procedures, policies, business continuity plans, architecture and infrastructure, training materials, knowledge articles.

Is this opportunity right for you? We are looking for candidates who:

• Bachelor's degree in Information Systems, Statistics, related field, or equivalent experience

• Proficiency in English in a business environment

• 2 years of experience writing intermediate SQL queries, reports, dashboards and KPIs

• Familiarity with some of these tools: Microsoft Reporting Services, Microsoft Analysis Services, Power BI, Power Pivot, Toad for SQL Server, SQL Server Management Studio or Tableau.

Our Guiding Principles

Impact

Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity

Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration

Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

CSGerPerks & Benefits(Feel free to adjust this by regional benefits!)

• Work from Home, in-office, or hybrid

• Employee Belonging Groups

• Healthcare: Dental, Medical, and Vision

• Paid Vacation, Volunteer, and Holiday Time Off

• And so much more!

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected]. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here

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