Information Security Analyst II

Job Description

Hi, I'm Arpana D.R, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary.

This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

Join CSG Enterprise Security team as an Information Security Analyst II and play a hands-on role in defending the enterprise against real-world threats. If you enjoy solving security problems, diving deep into alerts, building detections, and proactively hunting threats, this role is for you. You'll work in a modern Security Operations environment with advanced SIEM, XDR, email security, and cloud platforms, contributing directly to strengthening our security posture.

We are looking for an Information Security Analyst II (Open)who will:

• You will monitor and investigate alerts across SIEM, XDR, IDS/IPS, and email security tools.
• You will own incident response end-to-end: triage, containment, RCA, and reporting.
• You will improve and maintain IR playbooks and runbooks.
• Run hypothesis-based threat hunts using TTPs, IOCs, and behavioral patterns.
• Bring OSINT and threat intel insights into daily SOC workflows.
• Monitor the dark web for leaked credentials and data exposure.
• Build and tune high-quality detections using MITRE ATT&CK
• Enhance SIEM dashboards, correlation rules, and SOAR automations.
• Reduce false positives and improve SOC efficiency.
• Analyze network traffic, packet captures, and protocol behaviors.
• Investigate phishing attempts and strengthen email security.
• Onboard/validate log sources and ensure telemetry completeness.
• Purple teaming to validate detections and test defenses.

Is this opportunity right for you? We are looking for candidates who have:

• Bachelor’s degree in computer science, Computer Engineering, related field, or equivalent experience
• 3+ years' experience in SOC, IR, threat detection, or blue team operations.
• Hands-on experience with SIEM/XDR platforms and alert analysis.
• Strong understanding of email security, EDR, networks, and cloud basics.
• Familiarity with MITRE ATT& CK, cyber kill chain.
• Comfortable with Linux, scripting fundamentals, and API tools (Postman).
• Preferred Certifications - Comptia Cysa+, GCIH.

CSGer Perks & Benefits:

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off
• And so much more!

Location(s):

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.