Engineering Manager

Role Purpose

The Engineering Manager (EM) is the single point of accountability for people leadership, delivery outcomes, and engineering practices across 2–3 Scrum teams within an Encompass release train. The EM provides direct people leadership for Encompass engineers, day-to-day work management and structured feedback for partner/other-org developers, and drives adoption of AI-native engineering practices across Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering. Each EM also acts as Primary Practice Lead for one of these practices, running the relevant practice cohort (community of practice) and ensuring consistent, high-quality, AI-enabled ways of working that align with Encompass Engineering’s strategy and Engineering Culture.

Key Responsibilities

1. People Leadership & Staff Management

• Act as people manager for approximately 15–20 engineers across 2–3 Scrum teams, owning hiring, onboarding, performance management, compensation input, and promotion recommendations.
• Set clear expectations and goals; provide regular coaching, feedback, and career development support for Encompass engineers.
• Conduct end-of-PI and quarterly reviews and annual performance appraisals in line with CSG processes.
• Provide structured work and performance feedback for partner/other-org developers into their home line managers.
• Foster a healthy, inclusive culture in a predominantly remote, globally distributed environment, promoting psychological safety, collaboration, and constructive feedback.

2. Delivery Responsibility (2–3 Scrum Teams per ART)

• Be accountable for delivery outcomes across 2–3 Scrum teams within a release train, including predictability against PI and iteration objectives, sustainable throughput, and quality.
• Partner with Technical Leads and Scrum teams to ensure PI and sprint plans are realistic, achievable, and aligned to team capacity and skills.
• Ensure teams are adhering to Encompass Engineering’s Engineering Culture and agreed practices across development, testing, release, documentation, and AI.
• Review and confirm teams’ PI and iteration plans and commitments before sign-off.
• Monitor, track, and manage teams’ progress, risks, and issues, escalating and removing impediments requiring leadership action.

3. Engineering Practices & Practice Leadership

• Own and continuously improve engineering practices and standards across the four core practices: Development, Test, Release, Deployment & Documentation, and AI Adoption in Engineering.
• Serve as Primary Practice Lead for one practice (and potentially Secondary Lead for another), running the relevant practice cohort/community of practice.
• Translate Strategic Architect and System Architect vision and guardrails into practical standards, templates, and playbooks usable by teams.
• Plan practice-related work and capacity (frameworks, tools, training, documentation, AI patterns) and work with RTE/Scrum Masters to secure and visualise that capacity in PI and sprint plans.
• Track practice health metrics (e.g., automation coverage, documentation completeness, CI/CD health, AI usage and impact, change failure rate) and drive targeted improvements.

4. AI-First Engineering Ways of Working

• Promote responsible, human-in-the-loop use of AI tools (e.g., Cursor, Glean, AI-assisted test frameworks) for coding, testing, analysis, and documentation.
• Ensure AI usage adheres to security, privacy, compliance, and quality guardrails defined by the Strategic Architect Group.
• Embed AI-assisted workflows into daily engineering practices (development, testing, debugging, documentation) to improve productivity and quality.
• Measure the impact of AI on productivity and quality and refine patterns, prompts, and training based on data and feedback.

5. Team Composition, Capability & Collaboration

• Shape team composition across 2–3 Scrum teams to optimise skills, experience, domain knowledge, growth opportunities, and resilience to attrition.
• Ensure effective Scrum Masters (in the Product Group) and Technical Leads are in place and operating to expectation.
• Collaborate closely with Product Owners, RTE/ART leadership, Architecture, HR, Talent and Finance on backlog prioritisation, capacity planning, workforce planning, and people programs.
• Support and participate in communities of practice (developers, testers, AI, etc.) and organisation-wide initiatives across Bangalore and globally.

Required Experience & Qualifications

• Education
• Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent professional experience.
• Experience
• 8+ years in software engineering roles (Developer, SDET, or similar).
• 3+ years in a people-leadership role (Engineering Manager, Team Lead, or equivalent), ideally leading multiple Agile teams.
• Demonstrated success delivering outcomes across multiple Scrum teams in an Agile/SAFe environment.
• Proven experience implementing and improving engineering practices (coding standards, testing, CI/CD, documentation).
• Experience managing risks and issues in complex, distributed programs and leading and developing engineers across locations.
• Skills & Competencies
• Strong understanding of Agile/SAFe (Scrum, PI planning, ARTs, RTE, SM, PO roles).
• Ability to lead and inspire remote, cross-functional engineering teams based in Bangalore and globally.
• Strong partnership skills with Product, Architecture, Agile/Program leadership, HR, and other stakeholders.
• Comfort using data and metrics to drive decisions on delivery, quality, and practice health.
• Familiarity with modern engineering practices (code reviews, trunk-based development, automated testing, CI/CD) and operational practices (monitoring, logging, incident response, runbooks).
• Interest and aptitude in AI-assisted engineering tools and concepts, with a willingness to learn and adopt new capabilities.
• Excellent communication skills in formal business English, with the ability to operate across time zones and cultures.

Location(s):

Accommodation:

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Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.