CrewBloomCR

Customer Success Manager

CrewBloom is a remote staffing agency that connects businesses with the top 2% of pre-vetted global talent for roles in sales, support, admin, finance, and IT, enabling companies to scale efficiently and reduce hiring costs.

CrewBloom

Employee count: 51-200

Philippines only

We are seeking a proactive and customer-focused Customer Success Manager. As a CSM, you will be the primary point of contact for our clients, ensuring they achieve their desired outcomes with our products or services. You will work closely with clients to understand their needs, provide support, and drive long-term relationships. Your goal is to maximize customer satisfaction, retention, and growth.

Job Responsibilities

Customer Relationship Management:

  • Serve as the primary contact for onboarding, training, and ongoing support for customers.
  • Build strong relationships with customers to understand their goals and ensure their success.

Onboarding & Training:

  • Guide new customers through the onboarding process to ensure a smooth implementation of our product/service.
  • Conduct product demonstrations and training sessions tailored to customer needs.

Customer Retention & Growth:

  • Proactively monitor customer health and engagement, identifying risks and opportunities for expansion.
  • Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities.

Support & Issue Resolution:

  • Act as the customer's advocate within the organization to resolve issues promptly.
  • Coordinate with technical and product teams to address customer feedback and improve user experience.

Performance Metrics & Reporting:

  • Track and analyze key metrics such as Net Promoter Score (NPS), churn rate, and customer satisfaction.
  • Provide regular reports and insights to management on customer trends and areas for improvement.

Requirements

  • 3+ years of experience in customer success, account management, or a related field.
  • Experience in the SaaS, e-commerce, or finance industry is a plus.
  • Strong interpersonal and communication skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango).
  • Ability to analyze data to make informed decisions.
  • A customer-first mindset with a passion for helping others succeed.

System Requirements

  • At least 15mbps for the main internet and at least 10mbps for backup
  • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup
  • Note: Back-ups should still be able to function when there is a power interruption
  • A webcam
  • Noise-canceling USB Headset
  • Quiet, Dedicated Home Office
  • Smartphone

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

About the job

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Posted on

Job type

Full Time

Experience level

Manager

Location requirements

Hiring timezones

Philippines +/- 0 hours

About CrewBloom

Learn more about CrewBloom and their company culture.

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CrewBloom is a remote staffing agency founded on the belief that top talent knows no boundaries. Many businesses face the challenge of finding highly skilled professionals while managing recruitment costs and timelines. CrewBloom addresses this by connecting companies with the top 2% of global remote professionals, helping them scale their teams efficiently and affordably. Our customers often struggle with the lengthy and expensive traditional hiring process. We simplify this by sourcing, vetting, and interviewing candidates, presenting businesses with pre-vetted professionals tailored to their specific needs. This allows our clients to focus on their core operations and growth, rather than getting bogged down in recruitment. We understand that for businesses to thrive, they need access to a flexible and agile workforce. Whether it's for sales, customer support, administrative tasks, finance, or IT roles, CrewBloom provides a streamlined solution to build high-performing remote teams. Our process is designed to be simple and stress-free, catering to businesses of all sizes, even those with no prior experience in outsourcing.

Our clients benefit from significantly reduced hiring costs, often saving up to 70% on recruitment and hiring expenses, without sacrificing the quality of their hires. We offer a fast-track to training, enabling clients to select their hires and launch training in less than 15-20 business days on average. This speed and efficiency are crucial for companies looking to scale quickly. At CrewBloom, we prioritize building partnerships based on trust, performance, and results. We are more than just an outsourcing provider; we are a movement dedicated to helping businesses access exceptional talent worldwide and enabling professionals to find jobs they enjoy, regardless of their location. We believe in people first, results second, and this human-centric approach has been key to our success and the success of the companies we serve. By offering services like telemarketing, telesales, lead verification, and customer support outsourcing, we empower businesses to enhance their capabilities and achieve their strategic goals.

Employee benefits

Learn about the employee benefits and perks provided at CrewBloom.

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Performance Bonus

Bonuses based on performance.

Internet Allowance

Allowance for internet expenses.

Paid vacation

Company offers paid vacation time.

Flexible/Unlimited PTO

Flexible or unlimited paid time off.

View CrewBloom's employee benefits
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CrewBloom

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