CredibleCR

IT Support Analyst II

We’re on a mission to help you make better borrowing decisions.

Credible

Employee count: 201-500

United States only
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Who is Credible?

We are a marketplace where users can compare personalized, prequalified rates and quotes from multiple lenders and carriers, for student loans, mortgages, personal loans, and insurance.

We’re challenging the status quo by giving power to the consumer. We believe in a world where ‘ethical’, ‘lending’, and ‘insurance’ can coexist, so we set out to build innovative platforms that actually work for customers. Our mission is to help people find the best loan or insurance policy possible.

We believe researching and buying loans or insurance shouldn’t be confusing or complex, so we’ve focused on simplicity. We’ve created the only unbiased loan and insurance buying process out there, which makes finding options straightforward and clear.

We are seeking a skilled and enthusiastic IT Support Analyst II to join our IT team at Credible. In this role, you will play a crucial part in providing technical support to our remote workforce, serving as the point of contact for a range of IT issues. The ideal candidate will possess a robust technical background, excellent communication abilities, and a strong attention to detail.

Responsibilities:

  • Proficient in delivering technical support in remote environments.
  • Skilled in troubleshooting software and hardware issues, with expertise in Mac OS (80%) and Windows 10 (20%).
  • Capable of configuring Mac and PC devices to adhere to company standards using MDM solutions.
  • Experienced in conducting onboarding and end-user training sessions.
  • Demonstrates the ability to create clear and concise documentation.
  • Actively contributes to achieving IT project goals.
  • Shows a strong desire to learn and develop alongside the team as our requirements evolve.
  • Manages company hardware inventory and performs asset labeling.
  • Proficient in user access management across multiple systems, including Okta, Google Workspace, Slack, and Atlassian.
  • Skilled in multitasking and prioritizing assigned tickets to meet deadlines.
  • Willing to participate in an on-call rotation with occasional after-hours or weekend work as needed.

Education and Experience:

  • Minimum of two years of experience in a technical support role
  • Proven experience supporting mixed environments (primarily Mac OS - 80%, Windows 10 - 20%)
  • Proficiency with helpdesk ticketing systems; experience with JIRA is preferred
  • Excellent interpersonal and communication skills
  • Familiarity with supporting devices managed by JamfPro and/or VMWare Workspace One
  • Relevant technical certifications would be advantageous (COMPTIA, Apple, Microsoft, etc)
  • A college degree and industry certifications are preferred, though not mandatory

***Credible is open to hiring candidates in North Carolina***

Why work at Credible?

We combine the intelligence, expertise, and confidence of a financial advisor with the approachability and honesty of a friend. In other words, we’re the friend you always wish you had in finance.

We are optimistic, challengers, trustworthy, clever, and smart. We are open and transparent. We strive to act as advisors by being friendly, objective, and open in our communication. We use language that is intelligent yet approachable. When appropriate, we’ll drop in a bit of wit to position ourselves as a fresh, reliable voice in the financial world.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

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About the job

Apply before

Jun 16, 2024

Posted on

Apr 17, 2024

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About Credible

Learn more about Credible and their company culture.

View company profile

Build an ethical personal finance marketplace that actually works for consumers.

We wanted to help people make better borrowing decisions by simplifying the process of comparing and taking out loans.

Before Credible, consumers had to endure the process of creating accounts and sharing their data with multiple lenders to find the best personalized rate.

Our platform connects with dozens of lenders and all three national credit bureaus. We help you compare personalized rates from multiple lenders, all in one place. We do all this without sharing your data or harming your credit score!

It's good to be different

We set ourselves apart by focusing on what we believe really matters: you!

  • We don’t sell your information

  • Checking rates won’t affect your credit score

  • We earn trust by being transparent & honest

What we value

We take great pride in creating a culture of teaching and learning through our values. We provide our employees with opportunities to improve in their current role and learn new skills to support their future career growth.

  • Do the right thing: Taking the high road may not be an easy climb, but it is an easy decision. We earn trust by being transparent, respectful and honest with each person with whom we interact. Our integrity is what builds lasting relationships and loyal advocates.

  • Get results: We are passionate about performance. Results fuel our excitement and we know how our personal accomplishments tie to the success of the company. We reward and recognize team members that are disciplined and focused on continually driving excellent performance.

  • Be curious: We take advantage of the many learning opportunities that surround us. We’re curious, ask questions, seek to understand and try new things. We teach each other – the more knowledgeable we are, the more we can all accomplish together.

  • Take ownership: We are all critical to Credible’s success and we personally believe in our mission. We’re trusted to make decisions that are in the best interest of our customers and our business. We think and act like owners. We care – and that makes all the difference.

  • Be bold: Everyone’s ideas matter and anyone can make a big difference. We’re courageous and take risks that scare us. We never accept the status quo. Our enthusiasm for experimenting, learning from our failures and trying again is how we will find the next breakthrough.

  • Exceed customer expectations:We provide an exceptional experience to each and every customer that compels them to share it with others. We delight each customer with simple, easy interactions and personalized service beyond their expectations.

Employee benefits

Learn about the employee benefits and perks provided at Credible.

View benefits

Equity benefits

Equity incentives for select employees.

Bonus program

Our employees enjoy yearly bonus opportunities.

Employee referral program

We have a generous employee referral bonus program.

DoorDash allowance

Each employee receives a monthly DoorDash allowance + DashPass.

View Credible's employee benefits
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