CordialCO

Senior Sales Engineer

Cordial is a cross-channel marketing and customer engagement platform founded in 2014 that helps brands send personalized messages across email, SMS, and mobile apps using real-time data and AI. [1, 14, 33]

Cordial

Employee count: 51-200

Salary: 155k-170k USD

United States only

ABOUT CORDIAL

We founded Cordial in 2014 on the belief that there should be more humanity and empathy in marketing—both in how brands communicate with their customers and in how technology companies work with brands. We built our company and platform purposefully, driven by a desire to inspire more thoughtful communication and to create experiences that feel more personal and human—for consumers, for the people at the companies we work with, and for Cordial employees. Today, brands like PacSun, Revolve, Abercrombie Fitch, Realtor.com, L.L. Bean and Forbes rely on Cordial to drive revenue growth by sending a better message.

We chose the name Cordial to symbolize how we empower our clients to communicate with their customers, as well as how we do business: with transparency, collaboration, and trust. We're building a passionate team of individuals willing to learn, grow, and be thoughtfully challenged on a daily basis to continuously improve our product, company, and culture every single day.

OUR VALUES

  • Communicate better than the rest
  • Own it, every time
  • Solve client problems tenaciously
  • Make Waves

POSITION SUMMARY

We are looking for an experienced Senior Sales Engineer to join our team and contribute to the growth and success of the Sales Engineering team. You will understand and assess/scope client requirements, prepare and present demos of our platform, and address and overcome technical objections that arise throughout the sales process by serving as a trusted solution and technical advisor. On a normal workday, you can expect to spend a lot of time in meetings with potential clients and your sales rep colleagues, describing the technical features of Cordial’s products in great detail, and creating strategies to drive sales.

YOU WILL

  • Take the driver’s seat. You will drive the technology exploratory stages of the sales process with our prospects and act as a technical leader for our sales organization.
  • Be the "Product Hero" that showcases the flexibility of Cordial's platform to each of your prospects' unique needs.
  • Show-off your technical chops. You will provide day-to-day product/technical support and enablement to our sales team. You’ll be considered a product expert.
  • Know the industry. You will provide feedback to senior management and our product team on feature requirements, value proposition and competitive data. You will keep informed on industry news and trends, products, services, competitors, and know relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

ABOUT YOU

  • You are seasoned. You hold a bachelor’s degree with at least 5 years of experience as a Senior Sales Engineer, Solutions Architect, or related field in the SaaS.
  • You find templated demos boring and always challenge the status quo.
  • You are articulate. You are able to clearly and concisely articulate technology and product positioning to both business and technical users (proactively connecting the dots for our prospects).
  • You are Organized. As part of your process, you take detailed notes. Your ability to transfer knowledge onto other teams is 2nd to none.
  • You’re pretty darn technical. You are proficient in RESTful APIs, Javascript, JSON, HTML, CSS, and PHP (Smarty) is a plus. You love this part of the job and are seeking a platform where your skillset can shine.
  • You are skilled in presenting persuasive and compelling technical platform demonstrations as well as designing and delivering slide and video presentations to convey business value to prospective clients.
  • You are a Self-Starter. You are independent, organized, and passionate about detail. You are a team player, excellent at building relationships within your team and across teams.
  • You are eager to learn and urgently curious.. You are a motivated and active learner. If you don’t understand something, you figure out a way to learn about it, and you aren’t afraid to ask when you need help. You believe coaching and feedback is a gift.
  • You have the utmost integrity. You understand how to handle confidential information and sensitive issues.
  • You are agile. You’re an expert multi-tasker, independently prioritizing and ensuring all needs are met.
  • You are empathetic, approachable and engaging. You connect well with prospects at all levels, and understand their needs. You have strong interpersonal and teamwork skills. Meeting new people and developing relationships is a super-power.
  • You are Cordial. You understand our values and you walk the talk.
  • If you’re still reading this, please apply. We’d love to chat with you about how we are sending better messages.

COMPENSATION BENEFITS

$155,000.00-$170,000.00 annually. The compensation range may be adjusted based on experience and location. In combination with base salary, Cordial's compensation package includes equity and bonus, a robust benefit plan (medical/dental/vision/life), 401k match, flexible time off. Additionally, we offer perks such as monthly wellness and cell phone stipends, childcare and continued education yearly reimbursements. We pride ourselves in maintaining a healthy work/life balance, a strong dedication to DEI efforts, and an overall respectful and open culture!

Cordial is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability status, sex (including pregnancy), age, gender, gender identity or expression, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

Cordial is committed to working with and providing access and reasonable accommodation to applicants with mental and/or physical disabilities. If you require an accommodation, please reach out to your recruiter once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

About the job

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Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 155k-170k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Cordial

Learn more about Cordial and their company culture.

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Cordial was founded in 2014 by Jeremy Swift, Adam Gillespie, Chris McGreal, and David Baker with a clear vision: to revolutionize how marketers connect with their customers. [5, 14] Before Cordial, Jeremy Swift, a graduate of Point Loma Nazarene University with a degree in Organizational Communication & Business Strategy, had already dipped his toes into the entrepreneurial world during college, co-founding a software company focused on e-communications. [1, 10] He was also a founding member of BlueHornet, a first-generation email marketing SaaS company, which he successfully sold in 2004. Adam Gillespie, a dedicated technologist, brought his experience as CTO of BlueHornet, where he played a key role through its acquisition. [1, 20] The idea for Cordial, initially sketched out on a cocktail napkin, was born from the belief that marketing could be more human and empathetic. [1, 14]

The founders saw a gap in the market for a platform that could truly empower marketers to deliver personalized, emotionally intelligent messages across various channels by simplifying data management and leveraging real-time data. [1, 12, 14] This desire to inspire more thoughtful communication and create more personal experiences became the driving force behind Cordial's development. From its headquarters in San Diego, California, Cordial embarked on its mission to build a next-generation messaging platform. [2, 8] The company's technology was designed to automate billions of data-driven messages across email, SMS, mobile app, social media, and more, helping brands drive scalable revenue growth and foster lasting customer connections. Over the years, Cordial has grown significantly, attracting notable clients like L.L.Bean, PacSun, REVOLVE, Realtor.com, and Forbes. [4, 14, 28] The company has been recognized for its rapid growth, appearing on the Deloitte Technology Fast 500™ list and Inc. 5000. [4, 38] Cordial's commitment to its employees and culture has also been acknowledged with awards for Best CEO, Best Company Culture, and Best Companies for Women. [11, 38] Today, Cordial continues to innovate, particularly in AI, to help brands send a better message and build stronger customer relationships. [4, 28, 33]

Employee benefits

Learn about the employee benefits and perks provided at Cordial.

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Commuter Benefits

Commuter benefits offered.

Cell Phone Allowance

Monthly cell phone stipends.

401(k) Program

Cordial offers a 401(k) program with match.

Company Equity

Cordial's compensation package includes equity.

View Cordial's employee benefits
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