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ControlUpCO

Sales Engineer (US)

ControlUp provides a Digital Employee Experience (DEX) management platform that helps IT teams monitor, troubleshoot, and optimize IT environments to ensure seamless operations and productivity for distributed workforces.

ControlUp

Employee count: 201-500

United States only

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About Us

ControlUp creates an autonomous workplace where the day runs itself.
We’re a leader in DEX, unifying digital employee experience and IT operations into one powerful platform built for modern workplace management. By combining real-time monitoring, automation, and proactive remediation, ControlUp enables IT teams to prevent issues before they impact employees, reduce operational complexity, and streamline IT environments, without the clutter of multiple tools. With ControlUp, IT works smarter, employees stay productive, and the workday runs itself. One platform. One powerful shift in how work flows. No tool sprawl. No wasted time. No interruptions. Just technology that runs smoothly, so people can get on with work that matters.

Who we’re looking for

ControlUp is searching for a bright technical Sales Engineer to join our Digital Sales team. Our perfect candidate is an experienced technical professional with innovative ideas who wants to do amazing things. We work fast, we work together, and we believe that every member of our team stakes a claim in our success. We are looking for someone with a proven technical Sales Engineering background in high-performance sales organizations, demonstrated ability to assist and advance technical sales both remotely and on-site when needed, and ability to create a great rapport with technical stakeholders and IT leaders alike. We value experience in dynamic start-up environments and a passion for sales. The primary focus of this role will be on closing sales transactions at a high percentage while maintaining a high volume of sales and increasing ACV.
This is a remote role based in the United States. The position may require business travel (up to 25%).

Responsibilities

The Sales Engineer will be responsible for technical sales with clearly defined revenue and prospect interaction goals: Support sales productivity and the deals flow by securing the technical closure with the technical stakeholder within the prospect's organization.
  • Conduct technical presentations and demos to prospects
  • Lead technical Proof of Concepts (PoCs) in prospects’ environment(s)
  • Manage technical relationships with prospects and ensure successful POCs
  • Participate in Sales, Marketing and Partner events and conferences
  • Provide training and technical updates for Partners
  • Provide feedback to Product Management for customer feature requestsKeep abreast of competition, competitive issues and productsKeep up with technical knowledge of relevant technologies
  • Assist in maintaining our own ControlUp environment.

Requirements

  • 2-3 years experience in working in a technical sales role or at an equivalent technical level/role with hands-on experience in end-user experience technologies* (3-5 years preferred)
  • Excellent communication skills, both written and oral.
  • Proven track record of consistently meeting/exceeding sales quotas
  • Problem solving skills, positive attitude, resourceful and effective/confident in making decisions
  • Commercial awareness and a customer-centric approach to selling
  • Proficient with Virtualization and VDI technologies, both on-premises and cloud-based: Microsoft, VMware, Citrix, Nutanix, AWS
  • Proficient with physical end-points and their Operating Systems:
Desktop/Laptops: Windows, Mac OS, Linux
ThinClients: IGEL, Stratodesk, 10Zig, HP ThinPro

Preferred Experience / Qualifications

  • Experience working in or with organizations that have large IT departments
  • Knowledge of IT Operations with exposure to Microsoft/Citrix/VMware/Nutanix VDI technologies, as well as physical end-points
  • Familiarity with DEX and how to position its value
  • PowerShell skills and knowledge
  • Experience with high growth, SaaS companies
  • Fluency in a foreign language is a big plus.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

United States +/- 0 hours

About ControlUp

Learn more about ControlUp and their company culture.

View company profile

ControlUp helps IT teams navigate the complexities of modern work environments. Our customers often grapple with troubleshooting intricate workspaces, managing a high volume of support tickets, and operating within tight budgets. That's why we developed a Digital Employee Experience (DEX) Management Fabric designed to directly address these challenges. We empower IT to resolve desktop issues faster, proactively prevent tickets from being submitted, and ultimately reduce operational spend. Our platform provides IT with increased visibility and control over employees' digital experiences, regardless of where they work—in the office, from home, or on the road—or the type of workspace they use, be it virtual, physical, or cloud-based.

At ControlUp, we understand that a seamless digital experience is crucial for employee productivity and satisfaction. Our approach centers on providing context-rich data and precise reporting, enabling IT teams to minimize the time spent on troubleshooting. We assist in the proactive identification of potential obstacles and offer automated resolutions, often before users even realize there's an issue and need to submit a ticket. By consolidating numerous tools into a singular, user-friendly web application, we streamline IT operations. ControlUp analytics harnesses anonymous operational metadata from thousands of organizations, empowering IT and help desk teams to make informed, data-driven decisions. This focus on delivering a frustration-free digital experience allows businesses to unlock seamless productivity and ensure their employees can focus on what matters most. Our solutions are trusted by leading enterprises worldwide to support their hybrid workforces and optimize their IT environments.

Employee benefits

Learn about the employee benefits and perks provided at ControlUp.

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Employee Stock Options

Employee Stock Option plans (ESOP) are offered to all employees after 90 days of employment.

Hybrid Work

Enjoy working from one of our four offices around the globe or from the comfort of your home.

Life Insurance and Voluntary Benefits

100% company-paid $100K life insurance policy. Also, we offer voluntary benefits such as short and long term disability, supplemental insurance.

Flexible Time Off

We offer a generous flexible time off policy. In addition, employees receive six paid sick days. ControlUp closes for 10 company paid holidays (varies per year).

View ControlUp's employee benefits
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