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We are looking for someone to join our Care operations team as a care team operations technical specialist. In this role, you will be responsible for supporting efforts to improve efficiency across the core operational services of Color’s Virtual Cancer Clinic.
You will be part of the analytical and workflow automation horsepower that enables our Virtual Cancer Clinic to deliver an unmatched patient experience, and deliver great outcomes for patients and populations. You will do that by supporting and improving systems and workflows that power our care team operations, by enabling our care team members to practice at the top of their licenses, maximizing their time spent on patient work, and by continuously unlocking efficiency in our operations. You will support the design and implementation of key workflows, using a variety of tools and platforms, to enable Color’s operations to scale sustainably.
You will be working closely with other care operations team members, and cross-functionally with our Product, Engineering, Data, and Care teams to solve priority needs in an efficient manner.
How You'll Contribute:
- Identify inefficiencies across our care team operations, systems, and platforms and partner with the larger team to design new ways of working to improve scalability
- Gathering and translating stakeholder needs into technical solutions.
- Utilize low code / no code platforms to build and launch workflow automations for the care team operations team. Maintain these automations across time and provide support for users including training and issue handling.
- Build data dashboards and views that allow the care team to effectively run its operations, measure SLAs and outcomes.
- Perform data analyses as needed to guide decision making for various teams and projects
- Develop low-code tooling for managing processes like the Virtual Cancer Clinic’s demand and supply planning and cohort management.
- Support multiple high priority projects and prioritize dynamic workloads in a fast-paced environment
Our Ideal Candidate WIll Have:
- Has 2+ years of work experience in analytics / operations / or related field
- Is a self-starter who has a passion for solving sophisticated, unstructured real-world problems with data
- Effective problem solver and systems thinker with an eye toward solution development
- Tech savvy, proven experience with no code/ low code platforms such as Jotform, Zapier, GSheet plugins and designing, implementing and maintaining solutions
- Experience with SQL, Excel, and Google Sheets
- Cross functional collaborator, able to identify process gaps and partner with cross-functional stakeholders to create solutions
- Data analytics experience
- Ability to multi-task across multiple projects, teams, and deadlines
- Solid communication and organization skills, with the ability to synthesize and disseminate information out quickly
- Solid documentation skills, ability to synthesize and disseminate information out quickly and bring order to complex systems and processes
Nice to Have:
- Experience in healthcare or adjacent industries is a plus
- Metabase experience and R/Python or other programming language is a plus
- Understands principles of lean operations
