Trust and Safety Associate

CoinList is where the world’s best crypto projects build their communities and early adopters can invest in and trade top-tier digital assets. Our mission is to accelerate the advancement of blockchain technology, by finding the best emerging blockchain projects and helping them succeed. CoinList has become the global leader in new token issuance, helping blue chip projects like Solana, Filecoin, Celo, Dapper Labs, and others raise over $1 billion and connect them with hundreds of thousands of new token holders. And we now support the full lifecycle of crypto investment, from token sales through token distribution, trading, and crypto-specific services such as staking and access to decentralized-finance opportunities. CoinList users trade and store Bitcoin, Ether, and many other popular crypto assets through CoinList.co, CoinList Pro (our full-service exchange), and mobile apps, while also getting exclusive access to the best new tokens before they list on other exchanges.

Unlike other centralized crypto finance platforms, we're not here to just build a bank or a brokerage. We're building the platform for people who are passionate about moving crypto forward, and we’re just getting started. Come join us and propel the future of crypto!

The Opportunity:

As a Trust & Safety Associate at CoinList, you'll be instrumental in safeguarding our platform's integrity and fostering a secure environment for our users. Your role will involve implementing protocols to mitigate risks, detect fraudulent activities, and ensure compliance with regulatory standards. Through meticulous analysis of user behavior and close collaboration with various teams, you'll uphold CoinList's commitment to maintaining the highest compliance standards within the cryptocurrency ecosystem. Your efforts will be critical in sustaining CoinList's reputation and fostering confidence among our diverse user base.

What You Will Do:

• Investigate and review suspicious customers’ activities in response to internal and external escalations.
• Conduct investigations into various customer issues including account takeovers, phishing, cryptocurrency thefts, and more.
• Respond to and resolve complex user issues related to fraud, user safety, and risk.
• Work cross-functionally with teams such as Compliance, Engineering, and Customer Support.
• Directly participate in and provide necessary support for special projects and initiatives as assigned.
• Proactively identify opportunities to improve fraud processes, reduce customer support volumes, and drive changes while ensuring high precision and low user impact.
• Conduct daily monitoring of our fraud-related systems to promptly identify and escalate any unusual activities or potential security breaches, ensuring rapid response and resolution.

Requirements

• You must be physically located outside the United States
• 2+ years of risk, fraud, trust and safety, or compliance support and investigations experience
• Comfortable diving into technical concepts, navigating backend products, and working with data and spreadsheets.
• The ability to manage multiple projects at the same time.
• Experience with internet-based risk, abuse, fraud, data protection, or security.
• Strong critical thinking and decision-making skills.
• Proven experience managing a high volume of customers while adhering to specific procedures.