CognigyCO

Senior Account Executive - US (NY, NJ, ME, RI, VT)

Cognigy is a global leader in AI-driven customer service solutions, providing an advanced platform for enterprises to automate and enhance customer and employee interactions through conversational AI.

Cognigy

Employee count: 201-500

Salary: 240k-300k USD

United States only

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy: our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts: Team, Trust, Transparency, Technology.

Your new role - Senior Account Executive - US

Location - Maine, New York, New Jersey, Rhode Island, Vermont (Remote - must be based in one of these US States)

Potential Compensation - $240 000 to $300 000 OTE (50/50 split)

We're looking for an experienced Enterprise Account Executive to join our expanding US Sales team and help us revolutionize the industry. In this role, you'll collaborate with potential customers to learn about their needs and objectives, and determine how Cognigy can assist them.

Responsibilities

  • Acquiring new F500 enterprise companies from all industries within the defined US geographic territory (Maine, New York, New Jersey, Rhode Island, Vermont)
  • Building and maintaining an effective pipeline by self-directed prospecting, as well as working with internal, Business Development Representative resources
  • Developing, maintaining and reviewing territory plans that outline how you will meet business goals
  • Running full sales cycles from account planning targeted prospecting through discovery/qualification, contract negotiation close
  • Taking a consultative, value-centric approach with senior executives to map value, develop effective business cases, build ROI models and drive Digital Transformation conversations
  • Coordinating responses to RFPs/RFIs
  • Taking a collaborative approach to working closely with various team members including BDRs, Presales support, Marketing, Product, Finance and Leadership
  • Representing Cognigy at trade fairs or events that are customary in the industry
  • Preparing, presenting and conducting demos, presentations and customer meetings
  • Using CRM effectively and consistently to track sales cycles/engagement

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you

  • You have at least 5+ years of experience as an Enterprise Sales Executive, selling SaaS solutions to F500 enterprises. (CCaaS and/or CAI experience is beneficial)
  • You have a track record of consistently exceeding $1M+ quotas and have closed 6- and 7-figure deals with Fortune 500 companies.
  • You are comfortable navigating complex, multi-stakeholder sales cycles with SVP/C-level buyers.
  • You thrive in a fast-paced, high-growth environment and have a hunter mentality and are relentless in winning new logos to drive business growth
  • What is a salesperson without professional communication skills, and a customer-centric, personable demeanor?!
  • You can balance driving a sales cycle independently while leveraging internal resources
  • You are comfortable leveraging a partner channel to support the sales process
  • Language skills: Spanish would be advantageous

Benefits

Life at Cognigy: What we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include:

  • Attractive and performance-oriented salary
  • Medical, Dental, Vision, Life, Disability insurance
  • 401(k)
  • Unlimited leave
  • Unique opportunity to help build and shape the company, with little hierarchy
  • Flexible working options
  • Colleague recognition, reward and celebration events
  • Global Employee Assistance Program
  • ClassPass membership, giving you access to a variety of fitness and wellness experiences
  • Ongoing learning and development opportunities, including Udemy
  • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
  • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Pay Transparency Disclaimer

Cognigy is committed to providing fair and equitable compensation for all employees. The listed salary ranges reflect our good faith estimate for the role across various U.S. locations where we hire. Actual compensation will be determined based on the candidate’s location, qualifications, and experience. We fully comply with all state and local pay transparency laws.

Equal Opportunity Employer Statement:

Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Salary

Salary: 240k-300k USD

Location requirements

Hiring timezones

United States +/- 0 hours

About Cognigy

Learn more about Cognigy and their company culture.

View company profile

Cognigy is at the forefront of revolutionizing the customer service industry by providing a cutting-edge AI workforce. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional customer service that is instant, personalized, available in any language, and on any channel. By seamlessly integrating Generative and Conversational AI, Cognigy creates AI Agents that are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Founded in 2016 in Düsseldorf, Germany, by Philipp Heltewig and Sascha Poggemann, Cognigy set out to develop the ultimate customer service automation platform. The company has since expanded globally, with a U.S. headquarters recently relocated from San Francisco to Plano, Texas, to be closer to top enterprise customers and a rich talent pool. Cognigy's platform is designed for enterprise contact centers and enables the creation of AI customer service agents that redefine customer experiences and support contact center employees.

Cognigy.AI is an enterprise-level conversational automation platform that allows businesses to design, implement, and manage both chat and voice smart virtual agents with minimal coding requirements. The platform combines advanced AI technology, seamless multi-channel deployment, scalability, and ease of use to ensure a frictionless customer experience. It supports a wide range of applications, from handling high-volume customer support tickets to offering employee help desks. Cognigy's AI Agents are built on this leading Conversational AI platform, providing next-generation customer service, absorbing enterprise knowledge, and coming fully equipped with intelligent IVR, smart self-service, and agent assist capabilities. Supplied with numerous pre-trained skills, these AI Agents work seamlessly with existing enterprise systems and learn from human agents. Over 1,000 brands worldwide, including major names like Toyota, Mercedes-Benz, Bosch, Nestlé, DHL, and Lufthansa Group, trust Cognigy and its extensive partner network to create AI customer service agents for their businesses. The company is committed to reducing its carbon footprint and contributing to a sustainable future by minimizing greenhouse gas emissions and supporting eco-friendly practices.

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