Kodif

At Kodif, we are driven by the belief that the true value of AI in customer experience (CX) extends beyond mere automation; it's about deep personalization and understanding. We are AI-obsessed, but we are absolutely customer-crazy. Our mission is to empower companies to create extraordinary experiences for their own customers by listening, learning, and adapting. We see every customer interaction as an opportunity, recognizing that every second, every moment, and every challenge is unique and counts towards building loyalty.

Our journey began with a clear vision, stemming from co-founder Norm Usenkanov's experience as a lead engineer on Uber's Customer Obsession team. There, he was instrumental in building the platform that powers support for Uber, UberEats, and UberFreight, arming teams with powerful automations to assist customers at scale. This foundation in creating impactful CX solutions is complemented by co-founder Chyngyz Dzhumanazarov's entrepreneurial success and Stanford GSB background, and Mike Zayonc's extensive experience in consumer companies and venture capital, where he gained firsthand insights into the CX challenges faced by major corporations. This combined expertise has culminated in a powerful AI customer support platform designed for mid-market and enterprise companies. We are committed to helping businesses go the extra mile for their customers, effortlessly. Our culture is one of innovation and customer-centricity, where we strive to alleviate headaches, not create new ones, by providing solutions like expert consultation, white-glove implementation service, and comprehensive maintenance. We believe in transforming customer support from a necessary cost center into a strategic asset and a source of business intelligence.

Kodif's approach is to build explainable interfaces, ensuring human operators can understand and monitor AI decisions, thereby transforming support agents into strategic operators who enhance AI systems. We are dedicated to staying ahead of the curve, utilizing the latest AI models to ensure our clients and their CX teams are equipped for tomorrow's needs, today. Our platform is designed to be as dynamic as our clients' customers and agents, combining agent AI with rule-based workflows. We work in tandem with hundreds of customer service platforms, enabling seamless ticket resolution across various channels. Security and compliance are paramount, with Kodif being SOC 2 certified and HIPAA compliant, adhering to the strictest standards to keep customer data safe. [9, 34] Ultimately, Kodif is here to help businesses harness the power of AI to create exceptional experiences that drive satisfaction, loyalty, and growth.