Global Support Engineer

The Role

We are seeking a Global Support Engineer who is excited about offering top-notch support and advocate for our users! At CodeSignal, we want to grow our business exponentially, and to do so we need to also grow our support team. This is an opportunity to work cross-functionally with various teams to ensure that we are meeting user needs while keeping satisfaction high. If you are an exceptional multi-tasker with a track-record in support that can juggle many different priorities and responsibilities from research to troubleshooting while managing your time effectively, and problem solving all day long, this may be the right role for you.

The Company

CodeSignal empowers you to discover and develop the skills that will shape the future. Wherever you are on your skills journey—whether you’re aiming to level up or building the next great team—CodeSignal’s skills assessments and AI-powered learning tools are designed to meet you there and get you where you need to go. Founded in 2015, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox. Some of our recent accomplishments include:

• CodeSignal’s new AI platform wants to be the Duolingo of tech education
• Winning Builtin's Best Places to Work: Fully Remote 2023 Award
• Continuing to be an Industry Leader in several G2 Categories in 2023
• Winning TrustRadius' Best of Software 2022 Award
• Getting Certified as a Best Place to Work 2023-2024
• Raising $50M in our Series C led by Index Ventures in 2021
• Raising $25M in our Series B led by Menlo Ventures in late 2020

What Makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day

• Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
• Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
• Have a clear understanding of the workflows and needs of users
• Balance and prioritize multiple tickets at once, conduct research, and maintain an ongoing support queue
• Delight users through effective and efficient communication and resolutions of issues
• Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
• Maintain communication with users and internal stakeholders to ensure an excellent user experience

Basic Qualifications

• 2+ years experience in a support role (preferably with B2B or SaaS)
• Excellent written and verbal communication skills
• Proficiency in at least one programming language
• Ability to remain focused and flexible despite competing priorities
• Organizational, research, and time-management skills
• Strong troubleshooting and problem-solving skills
• A collaborative, helpful, and empathetic team player
• A quick and agile learner that can adjust strategies quickly
• Able to effectively identify severe issues and escalate them properly
• This role is open to full-time candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
• Excited about joining a fast-paced startup and working harder than they have ever worked before.

Why You’ll Love It Here

• 💰 Competitive salaries based on local market and 401(k) match for U.S. based-employees
• 🩺 Medical, dental, and vision insurance
• 🥳 Team activities and get-togethers to connect with your fellow Signalites
• 🏝 Unlimited PTO and remote-first work policy
• 📚 Continuous learning with educational reimbursements provided
• 💻 Equipment provision and generous home office setup stipend
• 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.

Salary Projection

In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total salary in the range of USD $70,000-$110,000. This range is based on San Francisco benchmarks and encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.