Team Leader

Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Role Description:

As Team Lead within Customer Services, in addition to your substantive position as Project Leader or Project Engineer, you manage a team and you are the point of contact for the challenges in ongoing (customer) projects and activities within the team. You communicate with employees about the latest state of affairs and contribute to good work processes, both within your team and within Customer Services.

You are the first point of contact for employees in your team on both personal and professional issues. You take responsibility and are task-conscious in performing the job and always looking for improvements. As a team leader, you work in a planned, structured and communicative way, a real team player. You are the link in the Clinisys employee relationship and in that role, you are always looking for how to get the best out of our employees.

Responsibilities:

• Provide guidance and support to the employee on all work-related aspects, such as planning work, holidays, declarations and any escalations.

• Have a structural work consultation with the employee, in which the following topics may be discussed -
  • Current activities
  • (Personal) working conditions
  • Development of the employee

• Submit proposals to the Customer Services Manager for
  • Growth (and corresponding remuneration) for the individual employees
  • Training for employees (POP)

• Keep a 9-box for his employees and discusses this with the Customer Services manager at least twice a year

• Recommend points of improvement for products and services to the Customer Service Manager to improve delivery time and quality

• Communicates (substantive) knowledge to colleagues

• Respond adequately to reasonable requests from your line manager and colleagues

• Attend NL team meetings

• Keep a 50/50 time repartition between customer activities and team management

Knowledge, Skills & Abilities:

• Experience in delivering software projects
• Preferably experience in the health care business
• Laboratory information systems (LIS) or laboratory information management systems (LIMS)
• Healthcare communication standards such as HL7, ASTM, IHE
• Operating systems, networking, virtualisation
• Several years of experience in a management position
• Fluency in Dutch and English