Senior Insight Manager (12m Mat Cover - REMOTE)

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

The CPG department works with nationally recognised FMCG suppliers with household brand clients, providing solutions to business challenges based upon our data. The team are responsible for client retention, contract renewal, and revenue growth through products and services which meet the business needs of clients. The overall aim is to boost our client’s market or category understanding whilst building brand equity.

You will be a member of the Category Growth team, working on a portfolio of our Health, Baby, Beauty, and Non-Food client relationships, utilising extensive industry knowledge to provide valuable insights to solve their business challenges. The Senior Insight Manager is a crucial member of the team, and the ideal candidate would need to have a high degree of autonomy and problem-solving capabilities. The candidate should have a track record of using innovative and inspiring insight to grow our client’s business, paired with superb organizational and interpersonal engagement skills to deliver an all-round excellent service to the client. Previous line management experience is preferred, however not essential.

This role will be remote and there is a requirement to travel to the client’s office (once a fortnight) in Leeds and Scarborough. In the role you will be mentored, trained, and supported to become a high performing member of an ambitious and career development focused team.

Main Responsibilities

• Coordinates, executes, analyses, and presents findings from a variety of insight projects commissioned by the client; positioning in an influential manner with recommendations, actions and quantified new opportunities.
• To creatively cut through data and clutter to identify what is most important to the client.
• Full understanding, and the ability to articulate the ‘value’, of the full range of Circana services, including Analytics, Shopper, Field and Technology Solutions.
• To act as a business consultant leveraging the breadth of Circana solutions in the pursuit of delivering business growth and efficiencies.
• Commercial responsibility for the day to day financial and contractual management of the client.
• Drive engagement and penetration of Circana across all client functions through the execution of effective engagement strategies.
• Develop and leverage strong, collaborative relationships with external and internal stakeholders and work closely with other Circana functions to deliver an all-round positive client experience.
• First point of contact for clients on day-to-day issues and champion the clients need within the wider Circana organisation.
• Responsible for updating all business performance metrics and accurate financial reporting.
• Travel to client office and Circana main office (Bracknell).

Requirements

• High degree of experience in the application of market measurement data including shopper.
• Ability to articulate complex technical knowledge of solutions in a simple impactful manner.
• Effective team player and proven ability to work remotely as well as onsite with clients across virtual and diverse teams.
• Leverages mutually beneficial relationships and networks strongly both internally and externally.
• Ability to proactively manage a client relationship and drive improvements in client satisfaction.
• Strong project and workload management and proactive management of internal and external stakeholder expectations.
• Able to engage in a consultative manner with clients at all levels when helping solve/manage content deliverables and critical business challenges.
• Demonstrated effective communication and interpersonal skills as demonstrated by the ability to use appropriate method to communicate with clients, professional presence, ability to understand and respond to another’s point of view.
• Demonstrated resilience and sound judgment in dealing with business and corporate challenges and change.
• Administrative accountability: financial and business reporting, adheres to corporate policies, meets deadlines on corporate initiatives surrounding personal development and input into business planning.
• Strong commercial acumen and appreciation of contractual obligations.
• Escalates issues to the right people appropriately.
• Expense management.
• Coaching and development of any direct report/s, ability to provide constructive feedback with a focus on improving storytelling skills and best practice use of market measurement data.
• Ensure 100% compliance of all core HR and Finance processes.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone