Data Insights Analyst

We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.

Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future.

We’ve been keeping Britain warm for over 200 years. Today we power 1 in 3 homes in the UK – but supplying energy is just part of what we do.

We’re on a mission to make the UK’s homes greener and more energy efficient. With clever tech like Hive thermostats, heat pumps, solar panels and EV chargers, we’re making it cheaper and easier to reduce your home’s carbon-footprint.And with our new PeakSave programme, we’re actively rewarding better energy use too.

Our nationwide team of 6,500 engineers are energy efficiency experts – offering practical ways to make homes more sustainable.

To get where we’re going, we need a Data Insights Analyst who is customer-focused, naturally curious and will leave no stone unturned when seeking solutions. You will be comfortable managing multiple projects at the same time, owning them end-to-end from understanding the data, to developing a structured analytical approach, to communicating key insights in a clear and compelling way.

Key Accountabilities:

• Using the application of mathematics, statistics, predictive modelling and machine-learning techniques to discover meaningful patterns and knowledge in recorded data. Analysis of data with high volumes, velocities and varieties (numbers, symbols, text, sound and image).
• Collaborating with stakeholders to understand and refine their analytical requests using expert knowledge, building collaborative relationships in the process.
• Working closely with Research & Insight colleagues to deliver customer insight projects.
• Proactively identifying areas for analysis, influencing future work based on the opportunities you identify.
• Providing clear recommendations, ensuring ‘why’ and ‘so what’ are always delivered so actions can be taken.
• Communicating analytical output to an audience with a broad range of expertise so that key messages are easily understood by all.
• Supporting the development of data driven, client-driven decisions.
• Utilise a range of internal and external data sources together with customer insight to ensure a 360 view of our customers is understood.
• Enhancing our Voice of the Customer programme by ensuring key drivers of customer experience are defined and measured.

Who are we looking for?

• Proven experience with high calibre analysis that drives customer and/or commercial impacts within a business.
• Able to select the best analytical technique to provide the most robust analysis in an appropriate amount of time.
• Experience of coding. An understanding or demonstrable use of SQL, R or Python would be beneficial.
• Strong commercial awareness and problem-solving ability.
• Able to build relationships and collaborate flexibly with colleagues in both technical and non-technical roles across a variety of teams.
• Have an inquisitive and curious mind.
• Able to work under pressure.
• Keen to learn and be proactive about self-development.
• Knowledge of research analysis techniques would be advantageous.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it’s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

We have tailored our well-being & benefits package around our employees as follows;

• Competitive salary and bonus potential
• Employee Energy Allowance at 15% of the government price cap
• Pension scheme
• Company Funded Healthcare Plan
• 25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
• Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance

We are committed to creating a cleaner and greener future. And we’re making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the 'Apply' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.