Retail Account Manager

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

What will you be doing?

As a part of our supply chain team, you'll work alongside the brightest minds in the supply chain space. The Strategic Account Manager creates and executes strategic plans to build relationships, drive value and manage issues with the goal of expanding the customer partnership while minimizing the potential for churn.

Job Responsibilities

• Develop and execute Strategic Plan for each account to minimize churn by maximizing user adoption and value creation. Ensure Circana is an indispensable partner to the customer and to the customer stakeholders.
• Increase adoption for existing accounts by expanding active user base to new personnel
• Deliver account reviews to internal executive stakeholders
• Ensure all customer sponsors are engaged with Circana at the appropriate levels.
• Monitor usage data to ensure that existing users remain active and leverage power users as advocates for new users.

Requirements

• Bachelor’s Degree
• 4+ years of relevant supply chain, operations, category management or related experience (preferably in the CPG or Retail Industries)
• Proficiency in Excel or other data analysis/mining software is a must
• Experience working with retail point-of-sale and syndicated data is highly valued.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions
• Seek Clarity: Embracing complexity to create clarity and inspire action
• Own the Outcome: Being accountable for decisions and taking ownership of our choices
• Center on the Client: Relentlessly adding value for our customers
• Be a Challenger: Never complacent, always striving for continuous improvement
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
• Commit to each other: Contributing to making Circana a great place to work for everyone

Location

This position can be located in the following area(s): Remote