French-speaking Senior Travel Agent

Position: French-speaking Senior Travel Agent
Location: Remote (Portugal) or Hybrid (Lisbon at the candidate's discretion)
Employment type: Full-time
Remuneration: Competitive base salary

We are looking for a French-speaking Senior Travel Agent to provide exceptional, personalized support to our travelers. In this role, you will handle a wide range of travel-related and technical inquiries from routine platform assistance to urgent, last-minute travel situations while ensuring each customer receives world-class service.

You will also collaborate with internal teams to share insights, improve workflows, and enhance the customer experience.

Key Responsibilities

• Deliver high-quality, personalized support to travelers in French and English.

• Assist with travel bookings, changes, and inquiries efficiently and professionally.

• Stay informed about travel industry trends, tools, and platform updates.

• Collaborate with cross-functional teams to identify areas for product and process improvement.

• Build positive relationships across global teams and ensure customer satisfaction.

• Consistently meet and exceed performance KPIs.

Requirements

• Fluent in French, with strong English (C1 level) communication skills.

• Proven experience in customer service, ideally within the travel or hospitality industry.

• Experience using GDS systems (Sabre, Amadeus, or Galileo) is mandatory.

• Excellent communication, organisational, and problem-solving skills.

• Comfortable working with metrics and performance goals.

• Proficient with tools such as Gmail, Zendesk, Slack, and Salesforce.

• Flexible to work rotating shifts between 07:00 and 22:00 (Monday to Sunday), including early mornings, evenings, and weekends.

• Collaborative, detail-oriented, and adaptable in a dynamic environment.

Benefits

• Competitive remuneration package based on experience and performance.

• Opportunity to work within a dynamic and multicultural team.

• Comprehensive medical, dental, and vision coverage.

• Paid parental and bereavement leave.

• Mental health support and connectivity stipends.

• Continuous learning and career growth opportunities.

• Positive, inclusive, and supportive work environment.