Sr. Product Operations Manager

Duties and Responsibilities

Product Operations is a multifaceted role that focuses on improving how the Product organization operates day to day,
driving cross-functional collaboration, and enabling product teams to focus on what they do best: build great products.
It is a role that is a mixture of tactical execution and continuous improvement. In this role you will be responsible for:

• Product Operating Model and Product Development Life Cycle (PDLC) Support: Support and improve the flow of
work from intake through discovery, assessment, planning, and delivery by ensuring requests are complete,
handoffs are clear, and the right information is available at the right time.
• Intake and Initiative Readiness: Oversee the intake process and serve as a first line of review for incoming requests.
Work with stakeholders to gather the required inputs, improve intake quality, and ensure work is ready for Product
review and decision-making.
Best Egg
• Operating Rhythm and Meeting Support: Prepare, coordinate, and facilitate recurring forums such as Weekly
Business Reviews, roadmap reviews, stakeholder meetings, and leadership sessions. Ensure materials are clear,
decisions are captured, and follow-up actions are tracked to completion.
• Tools and Workflow Optimization: Maintain and improve the product management tech stack, including workflow
hygiene, documentation practices, and reporting accuracy, to increase transparency and usability across Product
and cross-functional teams.
• Governance and Process Support: Support and improve key operating processes including compliance reviews,
cross-functional readiness, and other recurring governance needs that help the business interact effectively with
Product.
• Cross-functional Project and Program Leadership: Lead or coordinate select cross-functional initiatives in
partnership with Product Managers and leaders, driving alignment on scope, timelines, dependencies, risks, and
execution across teams.
• Data-informed Decision-making: Use data, reporting, and operational insights to identify trends, inform process
improvements, and help the Product organization continuously improve how it plans and executes work.
• Iterative Improvement: Ensure product operating processes, frameworks, and methodologies remain practical,
valuable, and fit for purpose. Roll out improvements thoughtfully, with a strong change management mindset and
a bias toward progress over perfection.
• Cross-functional Collaboration: Foster open communication and facilitate alignment between Product,
Engineering, Design, Compliance, Operations, Marketing, and other stakeholders, ensuring teams are working
effectively toward common goals.
• Team development: Work closely with the CPO and Product leadership to support onboarding, training,
documentation, and repeatable ways of working that help members of the Product Organization perform at a high
level within our product model

Skill Set

Product Operations is a strategic support role for the business that is as much about coordinating people as it is
technology and processes. The strongest candidates will be comfortable owning operational work directly while also
identifying ways to improve how the organization works over time.
Predominantly, candidates from product operations, program or project management, business operations, product
management, business analysis, or similar roles may bring the right mix of execution, organization, and process
improvement experience to the position.
• An understanding of the full product development lifecycle (PDLC), including intake, discovery, assessment,
planning, release, and cross-functional readiness processes.
• Works iteratively and pragmatically - able to improve the way teams work over time without over-engineering
or trying to change everything at once.
• A logical and analytical mindset, understanding what can be changed, what value change can bring, and
comfortable using data to support recommendations.
• An empathetic attitude to truly understand the problems you are trying to support and solve with your
colleagues and stakeholders.
Best Egg
• Comfort with ambiguity, resilience to change, and the ability to adapt while working across multiple priorities
and teams.
• Experience managing task management and workflow tools - e.g. Jira, Linear, Asana, Productboard, or similar
platforms.
• Ability to understand, refactor, and implement knowledge bases and documentation structures using the most
suitable information architecture and documentation solution at hand - e.g. Confluence, Notion, etc.
• Ability to use product, process, or operational data to drive better decision-making and surface relevant insights
from available reporting and analytics.
• Experience administering, facilitating, driving adoption of, and improving software tools and workflows in
general.
• Experience and confidence in facilitating, as well as presenting at, meetings and presentations with multiple
stakeholders.
• Experience and confidence in working with all levels of the business - from senior leaders to individual
contributors - and the ability to make suggestions, advocate for improvements, and drive positive change.