Product Support & Training Specialist - Central Germany

Our client is a leading company in augmented reality and the development of simulation-based educational solutions. Their mission is to revolutionize workforce development and manufacturing processes through innovative, immersive technologies. Join them and play a pivotal role in shaping the future of industry and education.

They are looking for a passionate, hands-on Product Support & Training Specialist to join their growing team in Germany. This role is perfect for someone who loves technology, enjoys helping others understand and use innovative tools, and thrives in a dynamic, customer-facing environment.

You will play a key role in supporting their customers—both in industry and education—helping them get the most out of our cutting-edge augmented reality welding simulators and other technical training solutions.

Key Responsibilities:

• Deliver on-site and remote product training for customers (industrial clients, educational institutions) across central Germany
• Provide technical support and troubleshooting for our products, ensuring customer satisfaction
• Act as a product ambassador, helping users integrate our technology into their workflows à adoption
• Assist the sales team with technical demonstrations and customer onboarding
• Gather customer feedback and relay insights to product and engineering teams
• Travel regularly within the assigned region to customer sites and trade events. At least 60% of time.

Requirements

Profile / Requirements:

• Deep passion for technology; a natural tech enthusiast
• Experience with technical products, training, or support (formal or informal)
• Strong communication skills; ability to explain complex concepts in an accessible way
• Hands-on, proactive, solution-oriented mindset
• High willingness to travel regularly across central Germany
• Fluent German and intermediate English (minimum)

Nice to have:

• Experience in welding, industrial training, or vocational education
• Familiarity with AR/VR, simulators, or technical training tools

Benefits

What They Offer:

• Join an innovative company revolutionizing technical training with AR
• Autonomy and flexibility in your role
• Opportunity to grow into other technical, training, or customer success roles
• Competitive salary and benefits including company car.
• Work with cutting-edge technology in a supportive, collaborative environment