Sr. Customer Delivery Manager

Hercules helps finance and operations leaders solve complex problems by automating data validation and verification across high-volume transactions. The Sr. Customer Delivery Manager will own the full Customer lifecycle from deployment to long-term success, serving as a single point of accountability across project delivery, technical deployment, customer success, and frontline support.

Requirements

• 7–12 years of combined experience spanning at least two of the following: project management, technical implementation/deployment, customer success, or technical support in an enterprise SaaS environment.
• Demonstrated track record managing complex enterprise onboarding engagements involving multiple stakeholders, IT security reviews, and corporate change management.
• Hands-on experience deploying or supporting enterprise software.
• Experience building and executing customer success strategies including health scoring, adoption analysis, QBR programs, and retention plays.
• Functional understanding of how LLM-based software operates.
• Advanced proficiency in project management and collaboration tools (e.g., Smartsheet, Jira, MS Project, MS Teams, Slack).
• Comfort navigating enterprise IT environments—you understand networking basics, SSO configurations, API integrations, and can hold your own in a technical conversation with a Customer’s IT team.
• Firm understanding of cloud-based SaaS architecture and delivery models, including multi-tenant environments and API-driven integrations.
• Exceptional verbal and written communication skills with the ability to manage executive-level expectations and high-pressure situations with composure.

Benefits

• Medical and dental insurance
• Retirement plan
• Paid time off