Technical Support Analyst (Tier 2)

Rentvine is seeking a Technical Support Analyst (Tier 2) to own complex, high-impact, and technically demanding issues that reach their support organization. The ideal candidate has deep SaaS support experience, strong technical instincts, and communication skills to operate fluently across engineering, customer success, and executive stakeholders.

Requirements

• 3–5 years of experience in technical support, SaaS support, or a related role with demonstrated advanced troubleshooting responsibility.
• Proven track record of owning complex customer issues end-to-end, including managing defect lifecycles in collaboration with engineering teams.
• Experience working directly with engineering or product teams in a liaison or escalation capacity.
• Strong analytical and technical problem-solving skills — comfortable investigating logs, data outputs, integration failures, or workflow inconsistencies without a defined playbook.
• Solid understanding of accounting principles, property management operations, or financial software workflows.
• Experience with defect tracking tools (Jira, Linear, or similar) and CRM/ticketing platforms (HubSpot, Zendesk, or similar).
• Excellent written and verbal communication skills, with the ability to operate clearly across technical and non-technical audiences.

Benefits

• Competitive base salary commensurate with experience
• Full benefits package
• Clear growth paths into Engineering, Product, Customer Success Leadership, or Support Management
• Professional development support
• Collaborative, intellectually curious culture
• Momentum of a high-growth startup