Patient Coordinator

At Assistantly, we're dedicated to empowering businesses with global talent and creating strong partnerships between clients and our talented unicorns. We believe in transparency, kindness, and fostering an environment where everyone can achieve their full potential.

Be part of our dynamic 🦄 community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry.

About the Role

We are currently seeking a dedicated and compassionate Patient Coordinator to join our growing team. As a Patient Coordinator at Assistantly, you will play a pivotal role in ensuring the seamless coordination of patient care within the homecare setting. This position involves a range of responsibilities including case management, timesheet processing, attendance management, caregiver evaluation, and facilitating communication between caregivers, patients, their families, and insurance providers. The Patient Coordinator serves as a key liaison between caregivers and the nursing department, ensuring effective collaboration and adherence to care plans.

Responsibilities

• Oversee the coordination of patient cases, ensuring that all aspects of care are managed efficiently and effectively.
• Ensuring caregivers are clocking in and out from patients' phones utilizing the approved methods.
• Ensuring caregivers are completing all tasks listed on the patients POC, if a task is not completed, a refusal code is entered.
• Manage the accurate and timely processing of caregiver timesheets to ensure proper compensation and billing.
• Maintain records of caregiver attendance and address any attendance-related issues promptly and professionally.
• Evaluate caregiver performance and provide constructive feedback to ensure the delivery of high-quality care.
• Review and discuss the patient's plan of care with caregivers, ensuring alignment with the patient's needs and preferences.
• Foster open communication channels between caregivers, patients, their families, and other stakeholders to facilitate the exchange of vital information and address any concerns or questions.
• Liaise with patients' insurance providers to provide updates on patient conditions and ensure that necessary approvals and authorizations are obtained.
• Maintain open communication with the nursing department to coordinate patient care activities, share relevant information, and address any care-related issues or concerns.

Requirements

• Prior experience as a Patient Coordinator or in a similar role within a healthcare setting.
• Exceptional customer service skills with a compassionate and caring demeanor.
• Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with attention to detail.
• Ability to work well in a fast-paced environment and remain calm under pressure.
• High level of professionalism and adherence to patient confidentiality regulations.
• Strong problem-solving skills and ability to find solutions to patient inquiries and concerns.

Benefits

• Above Market starting pay scale

• Permanent WFH opportunities
• Part-Time, Full-Time
• Health & Wellness Allowance
• Monthly Bonus Drawings
• Loyalty & Performance Bonuses
• Profit Sharing
• Professional Development Training
• Community of Unicorns