Philippines onlyThe Operations Associate will contribute to the operational efficiency of the organization, supporting various functions within the operations team.
Key Responsibilities:
Operational Support:
- Assist in the development and implementation of operational strategies to support organizational growth and objectives.
- Collaborate with team members to identify areas for process improvement and efficiency enhancement.
Process Improvement:
- Analyze existing operational processes to identify opportunities for optimization.
- Support the implementation of improvements to streamline workflows and enhance overall efficiency.
Cross-Functional Collaboration:
- Work closely with different departments to ensure smooth communication and coordination of operational activities.
- Serve as a point of contact between operations and other functional areas within the organization.
Vendor Coordination:
- Assist in managing relationships with external vendors, including negotiating contracts and monitoring service levels.
- Contribute to the evaluation of vendor performance and provide recommendations for improvements.
Project Support:
- Support the planning and execution of special projects and initiatives led by the Operations team.
- Help ensure project milestones are achieved and contribute to project success.
Data Analysis and Reporting:
- Assist in analyzing operational data to identify trends and areas for improvement.
- Support the preparation of regular reports for management, providing insights into key operational metrics.
Compliance and Risk Awareness:
- Maintain awareness of operational policies, procedures, and relevant regulations to ensure compliance.
- Assist in identifying and assessing operational risks, proposing mitigating strategies as needed.
Requirements
- Bachelor's degree in business administration, operations management, or a related field
- Proven experience in operations support or a similar role
- Strong analytical skills with the ability to analyze data and identify trends
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams
- Detail-oriented with strong organizational skills and the ability to prioritize tasks
- Proficiency in Microsoft Office Suite and experience with data analysis tools preferred
- Must be willing to work US business hours
- Flexibility in coverage – being able to support a wide array of personalities and leaders
- Nice-to-have:
- Experience in virtual assistance or remote work
- Experience in a startup environment, US-based company, or other similarly fast-paced, highly demanding, high volume, dynamic environment
Benefits
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
