Customer Success Engineer
Apollo is the GraphQL company. Our mission is to empower every developer with a data graph.
What you'll be doing as a CSE at Apollo
- You’ll manage the customer lifecycle for 12 - 20 accounts from onboarding to value realization to expansion and graph advocacy.
- You’ll onboard new customers and develop success plans to guide them through their value realization journey.
- You’ll capture success criteria, use case details, and business value metrics to build the renewal case and keep Apollo close to our customers.
- You’ll build relationships with our customers, nurture champions and graph advocates, and engage executives with business value reviews and executive business reviews.
- You’ll provide demos, feature updates, workshops, and educational resources to help customers confidently adopt Apollo’s product.
- You’ll develop expansion strategies to identify new use cases and ultimately bring them onto the graph.
- You’ll achieve targets on query volumes, net retention revenue, and logo retention.
- You’ll ensure a high-quality customer experience by serving as the primary point of contact, triaging customer issues, and leading our issue response.
About You
- You've had success working with Enterprise customers on technical products.
- You approach ambiguity with proactivity.
- You are a fast learner who can quickly grasp technological and business concepts.
- You are highly organized and can effectively keep track of customer requests and projects.
- You are an excellent problem solver who can thrive in an unstructured environment.
- You are curious and can effectively uncover customer needs and growth opportunities.
- You are a team player who enjoys fostering collaborative relationships with other departments.
- You have experience with programming languages, cloud services, or software deployment to support your ability to clearly articulate technical concepts or recommendations to customers.
- Bonus points if you have a degree in computer science, have completed a coding boot camp, or have equivalent work experience.
About this role
May 18th, 2023
March 19th, 2023
Full Time
Apply now
Job expired?Please let Apollo GraphQL know you found this job on Himalayas. This will help us grow!
About Apollo GraphQL
Learn about Apollo GraphQL and their company culture.
Apollo is the GraphQL company. Our mission is to empower every developer with a data graph.
Driving the momentum behind GraphQL, our Data Graph Platform helps developers, startups, and enterprises get the most out of GraphQL. We build open source tools and commercial services used by thousands of developers in production and have cultivated a strong community around GraphQL. With the Apollo Data Graph Platform, customers like Expedia, Airbnb, Audi, SurveyMonkey, and others rapidly implement GraphQL, consistent with industry best practices, providing their customers with the high-quality, personalized digital experiences they expect—on all of their devices. Based in San Francisco, and with team members across the globe, we are backed by Andreessen Horowitz, Matrix Partners, Webb Investment Network, and Trinity Ventures.
Tech stack
Learn about the technology and tools that Apollo GraphQL uses.
Benefits and perks
Learn about the benefits and perks that Apollo GraphQL provides.
Plenty of time off
We don't track vacation days. What's important to us is that you remain happy, healthy, productive, and rested. We would, however, love to see your travel pics.
Flexible working hours
Your daily schedule is up to you. Everyone works differently and we respect that. We care about doing awesome work, not dictating your calendar.
401(k) benefits
Generous 401(k) and regional retirement plans to help you invest in your future.
Healthcare benefits
Medical, dental, and vision insurance for employees and dependents.
Apply now
Job expired?Please let Apollo GraphQL know you found this job on Himalayas. This will help us grow!
About this role
May 18th, 2023
March 19th, 2023
Full Time
