Solutions Engineer

Reddit has a flexible first workforce! if you happen to live close to one of our physical office locations our doors are open for you to come into the office as often as you'd like. Don't live near one of our offices? No worries: You can apply to work remotely from the United States or Canada.

Problems can arise in any of our technical integrations which involve solving complex issues. This requires deep technical awareness of the platform, to properly identify root causes and propose solutions for systemic problems. The Solutions Engineering team is responsible for leading these investigations, including coordinating communication with internal and external stakeholders, keeping track of open issues, and creatively coming up with means for getting to the right data to identify the problem. Solutions Engineers at Reddit are entrepreneurially minded engineers, who leverage their strong technical experience along with business acumen to help internal and external stakeholders achieve their objectives.

Reddit is seeking a Solutions Engineer to support our rapidly growing advertising business. Do you have a knack for explaining technical concepts to various audiences? Do you love evangelizing technical concepts, solving problems, and want to play a major role in increasing the adoption of best practices with our customers? Reddit offers a uniquely flexible and human product to our advertisers by offering everything from live engagement campaigns to branded in-browser video games to fully native in-feed placements. If you’d like to help define what it means to be a Solutions Engineer at Reddit and be part of the team that is turning Reddit into a sustainable, long-term business, come join us!

You will be responsible for partnering with our Sales organization by removing technical and business related obstacles in front of a sale, advocating for customer interests to relevant internal teams, and creating compelling technical content. You get excited talking to engineers, product managers, and growth marketers. Additionally, you’ll represent internal business teams in articulating the needs of our customers and the market back to our Engineering and Product leadership.

Responsibilities:

• Gain in-depth knowledge of our advertising platform, all the way from the front-end tools for ad creation to predictive modeling, delivery, auctions, and attribution
• Identify the root cause for poor performing creatives, low fill rates, or other potential revenue-harming incidents
• Ensure the success of customer POCs through effective management of success criteria, planning and execution
• Distill and advocate customer interests, needs, and product feedback to Product Management, Engineering, Marketing and Sales
• Maintain awareness of internal roadmap and new product features to evangelize with sales/customers and provide their feedback to Reddit product management and engineering groups
• Influence the improvement of Solutions Engineering processes and practices
• Continuously learn and update skills and keep aware of industry trends in the integration and data management space
• Work with the Ads Engineering team to help:
• Define the next generation architecture for applications to support Reddit technical and non-technical stakeholders
• Identify gaps in the existing system and designing alternatives that are scalable, robust, and easy to maintain
• Review existing documentation and test cases. Contribute to the evolution of testing strategies and test case coverage across our advertising stack
• Contribute to the vision, strategy, and execution for the Ad Operations, QA, Product, and Engineering groups across the Reddit platform
• Leverage your world-class communication skills to clearly summarize and articulate simple solutions to complex problems to a variety of internal and external stakeholders
• Exhibit exceptional client-facing skills. You are equally comfortable presenting to C-level staff both internally and externally as you are presenting to an external-facing client
• Be able to hit the ground running. Have the capabilities to rapidly absorb information and come up-to-speed quickly as a self-starter
• Create extensive documentation on all processes and ad guidelines/specifications and educate operational, product, and sales stakeholders as required

Required Experience/Qualifications:

• 3+ years’ experience in AdTech/MarTech at a top-line publisher, DSP, SSP, Ad Network or Ad Agency preferably as a Solutions or Integrations or Professional Services Engineer
• A firm understanding of enterprise integration methodologies, best practices and API architecture
• Strong technical background with hands on professional or personal experience in many of the following areas:
• Web development, mobile development, device platforms architectures, ETL concepts and workflows, high availability systems and business continuity
• Strong critical-thinking, analytical, logical, and results-oriented skill set
• Understanding of log parsing, device logs, API response codes and other technologies related to advertising required (ie Charles Log/Fiddler)
• Adept with writing database queries and data analysis

Preferred Experience/Qualifications

• Proficiency with big data visualization tools as DataDog, Tableau or similar. Exposure to and working knowledge of SQL, BigQuery or another database architecture a strong plus
• Development experience in one or more of the following languages:
• Nice to have: Java, Javascript, Go, Node, Python
• Ideally: React

• Command-line expertise with Linux or UNIX a plus
• Background in product development, management or technical pre-sales of digital advertising technology such as ad platforms and networks, marketing automation, attribution etc.

Benefits:

• Comprehensive Health benefits
• Retirement Savings plan with matching contributions
• Workspace benefits for your home office
• Personal Professional development funds
• Family Planning Support
• Flexible Vacation Reddit Global Days Off