Director Professional Services

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

The Director of Professional Services manages a Professional Services Organization and owns revenue and P&L responsibility for this rapidly growing business.

Our dbMotion software solution spans interoperability and care planning across the continuum of care, empowering healthcare providers with the data and insights they need to deliver better patient outcomes. dbMotion | Altera Digital Health (alterahealth.com)

Essential Functions

• The Director Professional Services will be responsible for client engagement management, thought leadership and team-building.
• The Director of PS will develop and execute clinical business initiatives that will enable clients to maximize their investment in Altera’s products. The position will drive revenue growth through services that drive change and affect client outcomes.
• S/he will develop and maintain long-term relationships with clients at the C suite level and will develop an in-depth understanding of the client business needs to position Altera as a key decision-making partner.
• S/he will develop and offer services that reflect an understanding of a client’s unique business needs and offer solutions that are measurable. Engagements will address a wide range of strategy sessions, strategic planning and facilitation of strategic decision making with clients.
• The Director of PS will provide thought leadership to deepen and expand the company product offerings and client solutions. S/he will direct and manage the overall and day to day business execution of client projects to ensure quality work products, solutions and deliverables.
• The Director of PS will work closely with members of senior management to support strategic and tactical plans to meet revenue goals. The Director of PS will effectively build and manage a team of consultants who are experts in their fields. S/he will establish goals objectives, measurable goals and performance standards to ensure effective client outcomes. S/he will champion the development of best practices and programs encouraging the best of the best mindset.
• The Director of PS will be considered successful at the end of the first year if:

  • Revenue goals are achieved

  • Headcount targets are achieved

Job Requirements

• Bachelor's Degree, preferred
• 15+ years relevant work experience, preferred
• Proven track record of attracting the best available talent and building a profitable healthcare consulting business while juggling client demands
• P & L experience
• 10+ years relevant leadership experience including responsibility for a sub-function within a business unit, preferred
• Up to 30% travel may be required

Knowledge, Skills and Abilities

• Strong market knowledge and ability to lead operational strategy development
• Understands consulting as a business: demonstrated success in the ability to translate customer requirements into business solutions and successfully position with customers
• Demonstrated ability to lead people, organize, develop and motivate a team;
• Demonstrated facilitation, collaboration and problem solving skills
• Excellent communication skills
• Strong customer service orientation with the ability to develop C level relationships that lead to trusted advisor status.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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