Associate Systems Engineer - Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Hosting Operations team is seeking an initiative-taking individual to follow and enhance standard practices/procedures at Altera. This individual will work on operational activities through incidents & requests and will eventually grow more into Project/Development areas of server monitoring. Individual will work closely with the Business Unit leaders, Altera internal IT, partners, and vendors.

This is a remote role in the US. If you are outside of the Eastern Time Zone, you will be asked to work the EST work hours.

Responsibilities
This resource is expected to work on configuration management service based on prioritized. Specific responsibilities include:

• ITIL foundation knowledge. (Knowledge on Event Management, Incident Management, MI’s, System Outages and how ITIL is applied in the process of Incident Management)
• Understanding Windows Event Logs.
• Analytics Skills, system issue troubleshooting, ability with understanding error logs, investigate issue to get system up and running with maintaining maximum system up-time.
• Linux/Windows/Network administration experience.
• Problem Management & Project Management understanding.
• Basic knowledge of monitoring tools

Qualifications

Academic and Professional Qualifications:

• Bachelor's degree

Experience:

• 1+ years’ experience in Windows server infrastructure.

• Knowledge of Data Center operations and vendor handling.

• Knowledge of monitoring and proactive management systems/environments.
• Knowledge of Microsoft Azure Cloud.
• Knowledge of ITIL framework.
• Knowledge/Experience on office applications, Word/Excel/PowerPoint/Access.

• Exceptional troubleshooting, written and oral communication skills.

Travel Requirements:

• May require minimum travel for business needs.

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards.

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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[email protected]