Global Technical Helpdesk Engineer - India Based

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The Global Service Delivery (GSD) team is responsible for Agoda's office infrastructure and staff connectivity. We provide the hardware, software, and access to resources that allows staff to achieve their goals. Whether in the office, working remotely, or traveling, we enable everyone to stay connected. The GSD team uses state-of-the-art cloud management technologies combined with the best of on-site services to manage the latest hardware running Windows, macOS, and Linux.

The Opportunity:

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while doing it.

What we need:

For our team in India offices, Gurgaon and Pune, we are looking for candidateswith experience in supporting and managing Desktop, Network and IT Infrastructure.

In this Role, you'll get to:

• Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
• Owning all aspects of the local office support. Infrastructure and Desktop.
• Supporting Office infrastructure and network.
• Building laptops and setting up workstations.
• Ensure endpoints meet the security KPIs (Patching, OS and AV)
• Maintaining and tracking IT inventory.
• Proficient in Azure/Active Directory users and computers management
• Proficient in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris
• Proficient in mass computer deployment solution such as Autopilot and JAMF
• In-depth knowledge of Windows/MacOS/Office in corporate environment
• Willing to travel, work shifts and do on-call.
• Ability to work independently and as a team player.

What you'll Need to Succeed:

• 3 years’ experience in supporting office, network and desktop infrastructure.
• English: full professional fluency.
• Ownership, you look for solutions and do not pass on problems.
• Customer Service minded, all the way.
• The desire to keep up with the latest technologies and stay ahead of the curve.
• Great communication and interpersonal skills; a good sense of humor is always a plus
• Must be a team player.

Benefits

• WFH Set Up Allowance
• Employee discount for accommodation globally
• Global team of 90+ nationalities
• 40+ offices and 25+ countries
• Annual CSR / Volunteer Time off
• Benevity Subscription for employee donations
• Volunteering opportunities globally
• Free Headspace subscription
• Free Odilo & Udemy subscriptions
• Access to Employee Assistance Program (third party for personal and workplace support)
• Enhanced Parental Leave
• Life, TPD & Accident Insurance

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.