GigmosGI

Technical Support Engineer - India

Gigmo Solutions Pvt. Ltd specializes in enhancing customer support through innovative technology and a hybrid approach utilizing gig workers and AI.

Gigmos

Employee count: 51-200

India only

Roles & Responsibilities

  • Providing Microsoft 365 (Microsoft Exchange, Teams, SharePoint) support to business customers of a large global software house.
  • Responsible for handling escalation calls and resolving tickets as per SLA.
  • Taking ownership of customer issues reported and seeing problems through to resolution.
  • Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Diagnose and troubleshoot technical issues.
  • Prioritize and manage several open issues at one time.
    Desired Skills
  • Experienced in Microsoft Process or Microsoft 365 domain.
  • Must have excellent written and verbal communication skills.
  • Willing to work in shifts (7 PM- 4 AM IST / 1:30 PM - 9:30 PM IST)
  • Must have a laptop with Windows 10/11 and fast internet connection with minimum 50 Mbps.
  • Excellent problem solving and analytical skills to provide step-by-step technical help, both written and verbal.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level
Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Gigmos

Learn more about Gigmos and their company culture.

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Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of the gig economy and artificial intelligence. Our innovative technology platform, Gigmos, allows us to onboard sharp and motivated gig workers from anywhere in the world. This platform ensures top-quality candidate onboarding by putting every potential candidate through a rigorous testing and ID validation process.

Once onboarded, we provide these workers on-demand through the Gigmos platform. We are also developing AI-based conversational bots that work in synergy with gig workers to enhance customer support services. This makes Gigmos the first-ever hybrid platform utilizing both human intelligence and artificial intelligence in perfect harmony to fulfill our mission of providing excellent customer support. Our commitment to efficient, quality service combined with the most advanced technology sets us apart in the information technology and services industry. Through Gigmo Solutions, we strive to elevate the standards of customer support and user experience for businesses across various sectors.

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Gigmos

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