Gigmos hiring Developer Support Engineer - MS Graph • Remote (Work from Home) | Himalayas
GigmosGI

Developer Support Engineer - MS Graph

Gigmo Solutions Pvt. Ltd specializes in enhancing customer support through innovative technology and a hybrid approach utilizing gig workers and AI.

Gigmos

Employee count: 51-200

India only

Job description

About us:

Gigmo Solutions Pvt. Ltd is a fast-growing organization with global experience, having presence in several countries like America, Europe, Africa, and Asia. Expertise in Spanish, Portuguese, French, Italian, German, and global English. Gigmos aims to transform customer support domain by leveraging curated Gig workforce across the globe and using cutting edge AI technologies for increased support efficiency at reduced cost and enhanced flexibility. We are Microsoft Partner in providing technical support.

Website: https://Gigmos.com

LinkedIn: https://www.linkedin.com/company/14543064

Roles and Responsibilities:

  • Handles customer issues through collaboration, resolution, or escalation to provide a great experience
  • Drives his or her own case-wellness and ensures that key stakeholders and customers are up-to-date on the resolution status of their issue, through effective written and verbal communication.
  • Uses soft skills when responding to and resolving technical issues

Required skills

  • Excellent customer service and communications skills both written and spoken English
  • Strong active listening skills, able to ask strategic questions to uncover needs and deliver appropriate value-added recommendations for products/services that will solve customer problems.
  • Ability to speak and write clearly, to establish quick rapport with a caller, instill confidence and demonstrate passion in meeting and exceeding customers expectations.
  • Ability to adapt and flex style according to customer personality, culture, and profile (i.e. customers' new to technology and experienced pros alike).
  • Critical thinking skills
  • Help customers discover, buy, use, and love Microsoft products that meet and exceeds their needs; The advocate enjoys interactions with customers and is passionate about owning the support interaction through to the end.
  • Advocate may be required to support all channels (chat & voice)
  • Technical knowledge: Windows OS, IE, MS Office applications, email, search, downloading / installing software

Abilities and Experience should include:

  • 2+ years of experience on development/product expertise of at least one of core workloads : SharePoint, Exchange, Microsoft Teams, Azure AD
  • Strong in core technologies: .NET framework and ASP.Net / C# / .Net Core, C++, C#/.Net, Node.JS, Java, Go and React
  • Familiar with Azure Active Directory, SharePoint, Outlook, and Microsoft Teams
  • Working knowledge of networking protocols in the co ntext of enterprise deployment
  • Exposure to scripting languages: JavaScript, JQuery, Powershell, Node.js, Python
  • Exposure to RESTful APIs, OAuth protocol
  • Exposure to tools - Fiddler, Netmon, Postman

Recommended:

  1. Exposure to azure app registration, resource, and permission.
  2. Basic understanding of azure bot framework.
  3. Strong customer focus
  4. Excellent verbal and written communications skills
  5. Prior experience with Graph API (added advantage)

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

India +/- 0 hours

About Gigmos

Learn more about Gigmos and their company culture.

View company profile

Gigmo Solutions Pvt. Ltd has been founded with the aim to make customer support substantially more efficient with the use of the gig economy and artificial intelligence. Our innovative technology platform, Gigmos, allows us to onboard sharp and motivated gig workers from anywhere in the world. This platform ensures top-quality candidate onboarding by putting every potential candidate through a rigorous testing and ID validation process.

Once onboarded, we provide these workers on-demand through the Gigmos platform. We are also developing AI-based conversational bots that work in synergy with gig workers to enhance customer support services. This makes Gigmos the first-ever hybrid platform utilizing both human intelligence and artificial intelligence in perfect harmony to fulfill our mission of providing excellent customer support. Our commitment to efficient, quality service combined with the most advanced technology sets us apart in the information technology and services industry. Through Gigmo Solutions, we strive to elevate the standards of customer support and user experience for businesses across various sectors.

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Gigmos

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