Support Lead is responsible for customer support operations, including frontline chat and ticketing, ticket management, knowledge base and workflow optimization, and reporting and feedback.
Requirements
- 2+ years of experience in customer support, account management, or client success
- Exceptional written communication and attention to detail
- Experience with chat/ticket platforms like Pylon, Intercom, Zendesk, or similar
- Self-starter with the ability to work independently and handle multiple conversations simultaneously
- Strong sense of ownership and accountability
Benefits
- Competitive compensation
- Flexibility
