Director of Product, Trust & Safety

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As the Director of Product for Trust & Safety, you will be instrumental in shaping the visionary direction for safeguarding and nurturing a cutting-edge fintech marketplace. This dynamic team is dedicated to tackling a wide array of challenges, all aimed at enhancing user experience, fortifying security measures, streamlining identity verification processes, refining fraud prevention policies, and constructing innovative platforms that solidify Affirm's position as a frontrunner in the industry.

In this role, you will lead a talented team of Product Managers, exert influence across various product domains, and orchestrate seamless collaboration with Trust & Safety analytics and operations units. Your responsibilities extend to crafting features and platforms that effortlessly enhance customer interaction with Affirm, seamlessly integrating into a comprehensive member journey.

You will closely collaborate with experts in Fraud Risk, Machine Learning, Customer Operations, Engineering, and our broader product teams to uphold the safety of both consumers and merchants. The Trust & Safety division is experiencing rapid expansion, both in terms of its scale and its influence. This presents a remarkable opportunity for you to shape the product vision and implement a strategic roadmap that will profoundly shape the future trajectory of Affirm.

What you'll do

• With your team, you’ll own the Identity, Authentication, Security, Fraud and Membership roadmaps
• Collaborate with key stakeholders to set long term objectives, KPIs and closely track progress against the team’s goals
• Partner with other product teams and engineering teams to scale our platforms and meet the needs of new products, partnerships and unlock new distribution channels
• Build configurable systems and platforms that allow us to identify users seamlessly with minimal friction, and at the same time, increase account security
• Innovate on our tooling systems to fight fraud and unlock new loan volume
• Own the product vision, strategy and customer-focused product roadmap through close collaboration with senior leadership, Operations, Data Science, Analytics, Design, and Engineering while balancing business needs and keeping our users safe

What we look for

• 12+ years of product management experience and having directly led teams (ideally 5+ years of management experience)
• Proficiency with one or more of the following - trust and safety, fraud, identity or payments
• A passion for financial products and improving people’s financial lives
• Proven ability to scale and foster a team while leading from a product driven stance
• Ability to lead a large decentralized group from complex and ambiguous situations to clarity and focus
• Experience balancing competing needs in a platform, striking the right balance between flexibility and consistency, and comfortable communicating prioritization
• Track record of successfully launching and growing products at scale
• Ability to balance outstanding user insight with high analytical rigor
• Drive to question assumptions and validate hypotheses
• Obsesses over getting the product details right, but knows how to ship on time
• Lead, mentor and develop a growing team of product managers

Pay Grade - USA33

Employees new to Affirm or promoted into a new role, typically begin in the min to mid range.

USA base pay range (CA, WA, NY, NJ, CT) per year:

Min: $260,000

Mid: $325,100

Max: $390,100

USA base pay range (all other U.S. states) per year:
Min: $234,000
Mid: $292,500
Max: $351,100

Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
• Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
• ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.

By clicking "Submit Application," you acknowledge that you have read the Affirm Employment Privacy Policy for applicants within the United States, the EU Employee Notice Regarding Use of Personal Data (Poland) for applicants applying from Poland, the EU Employee Notice Regarding Use of Personal Data (Spain) for applicants applying from Spain, or the Affirm U.K. Limited Employee Notice Regarding Use of Personal Data for applicants applying from the United Kingdom, and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.