Abnormal SecurityAS

R&D Atlassian Operations Specialist

Abnormal Security uses behavioral AI and ML models to learn the behavior of all employees and partners.

Abnormal Security

Employee count: 501-1000

Salary: 102k-120k USD

Canada only

About the Role

We’re looking for a dedicated R&D Atlassian Operations Specialist to support and enhance how our R&D organization uses Jira. In this role, you’ll play a key part in shaping and executing the Jira platform strategy to drive consistency, transparency, and operational excellence across our engineering, product, and technical program management teams.

As the owner of JIRA for R&D, you will own the design and maintenance of R&D company-managed workflows, ensure data integrity, support robust reporting, and help integrate JIRA into our broader operating system. You'll partner closely with TPMs, engineering leadership, platform admins, and go-to-market (GTM) teams to ensure JIRA remains the single source of truth for work happening across R&D. You will help us leverage data from JIRA to improve how we work and support in optimizing how R&D leverages Confluence to document and disseminate information across the organization.

Key Responsibilities

  • Workflow Ownership: Design, implement, and maintain R&D company-managed JIRA workflows that reflect how we plan, execute, and deliver across engineering teams.
  • Drive Consistency: Support the consistent use of JIRA across engineering teams in R&D by establishing templates, conventions, and best practices.
  • Dashboard Management: Create and maintain dashboards for R&D and collaborate with TPMs to ensure consistent reporting views for Engineering Managers and Single Threaded Owners.
  • System Integration: Collaborate alongside ServiceNow, Salesforce, Gainsight, and other GTM tooling admins to bolster cross-platform integrations and eliminate friction between R&D and GTM teams.
  • Documentation: Develop clear, up-to-date documentation for how JIRA is used in R&D—including how to set up new projects and onboard new teams effectively.
  • Data Quality: Perform regular audits to ensure accuracy, completeness, and consistency of data across projects and teams.
  • Feature Exploration: Trial new features in JIRA to keep our usage modern and aligned with our evolving needs.
  • Strategic Connections: Help connect JIRA to core systems such as our Product Development Operating System, ensuring traceability and alignment between strategic goals and execution.
  • Confluence Management: Manage the structure, organization, and maintenance of R&D’s confluence space, ensuring it is the source of truth for how we work.

Qualifications

  • 4+ years of experience administering JIRA in a technical organization.
  • Deep understanding of JIRA company-managed projects, workflows, permissions, automation, and reporting tools.
  • Hands-on experience with Jira Cloud, Confluence and other relevant Atlassian products.
  • Experience designing scalable JIRA configurations across multiple teams and functions.
  • Familiarity with integrating JIRA with third-party tools e.g. Slack, Salesforce, ServiceNow, Gainsight
  • Strong documentation skills with the ability to translate systems into clear onboarding materials.
  • Data-driven mindset with experience performing audits and surfacing insights from JIRA.
  • Experience with workflow customization using plugins such as scriptrunner, jira workflow extensions, or scripting.
  • Understanding of agile software development within a product/engineering org.
  • AI first mindset, with experience learning and leveraging AI Tools to optimize output.

What You’ll Bring

  • A systems-thinking approach to tooling and process.
  • An agile mindset—you're excited to make life easier and more productive for engineers, product managers, and TPMs.
  • An eye for detail and quality—whether it’s workflow design or dashboard integrity.
  • Curiosity and initiative—you proactively explore new features and continuously improve our use of JIRA.

Base Pay Range --> CAD $102,000 - $120,000

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 102k-120k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About Abnormal Security

Learn more about Abnormal Security and their company culture.

View company profile

Abnormal Security uses behavioral AI and ML models to learn the behavior of all employees and partners. This approach allows Abnormal to stop the full spectrum of email attacks—credential phishing, business email compromise, vendor invoice fraud, and more—as well as emerging attack types across email and collaboration apps.

We are driven to deliver frictionless user experiences while building a durable platform that will continue to offer the highest efficacy protection for our customers. That’s why customers trust us to keep their cloud email secure.

The Abnormal leadership team is composed of visionaries with decades of AI and ML experience, dedicated to delivering an exceptional customer experience. Their careers span influential roles at companies like Google, Twitter, Amazon, Proofpoint, Okta, Salesforce, and Slack.

Employee benefits

Learn about the employee benefits and perks provided at Abnormal Security.

View benefits

Virtual lunch budget

Monthly virtual lunch budget for employees

Paid parental leave

12 weeks paid maternity and paternity leave

Unlimited PTO

Regular salaried team members enjoy unlimited PTO

Pre-tax commuter benefits

Employees can contribute pre-tax for public mass transit

View Abnormal Security's employee benefits
Claim this profileAbnormal Security logoAS

Abnormal Security

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

106 remote jobs at Abnormal Security

Explore the variety of open remote roles at Abnormal Security, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Abnormal Security

Remote companies like Abnormal Security

Find your next opportunity by exploring profiles of companies that are similar to Abnormal Security. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Abnormal Security hiring R&D Atlassian Operations Specialist • Remote (Work from Home) | Himalayas