1840 & Company1C

Customer Service Representative

1840 & Company specializes in local-to-global staffing solutions, helping businesses reduce hiring costs significantly by providing remote and outsourced talent.

1840 & Company

Employee count: 1001-5000

Mexico only
We are seeking remote Customer Service Representative, who will be responsible for ensuring the movement of freight by our carriers is coordinated according to our customer’s needs.
Working Hours: Monday – Thursday, 7:00 PM – 5:00 AM, Thursday – Sunday, 7:00 PM – 6:00 AM, Thursday – Sunday, 8:00 AM – 6:00 PM

Responsibilities:

  • Manages the customer board by:
  • Calling carriers to confirm pick up and deliveries and advise. dispatcher/shipper/consignee of delays.
  • Emailing/calling clients when shipments are delivered.
  • Track and trace merchandise to provide the latest updates quickly.
  • Entering pro number and obtaining PODs after shipments are dropped off at our terminals.
  • Providing PODs to billing.
  • Provides key clients with distinct customer service for specialized needs.
  • Requests missing PODs from carriers when advised by billing.
  • Provides daily reports to key clients.
  • Informs dispatchers if appointments are required for delivery.
  • Supports dispatchers with data entry when needed.

Requirements:

  • 3 to 4 years of experience.
  • Languages: Spanish and English.
  • Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.
About 1840 & Company
1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.
Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.
We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.

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Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

Mexico +/- 0 hours

About 1840 & Company

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1840 & Company is a revolutionary global business process outsourcing (BPO) provider headquartered in Overland Park, Kansas. We offer comprehensive staffing and outsourcing solutions designed to help high-growth companies scale through world-class remote talent. Our mission is to turn the complex process of hiring and team management into a seamless experience for organizations, regardless of their size or industry. With an inspiring focus on innovation, we leverage cutting-edge technology to connect clients with the most qualified candidates across the globe.

Founded in 2014, 1840 & Company recognizes the evolving needs of modern businesses and provides tailored talent solutions. Our services encompass everything from Recruitment Process Outsourcing (RPO) and payroll management to global compliance, allowing businesses to navigate the complexities of workforce management smoothly. We excel in reducing traditional hiring costs by up to 70%, enabling our clients to grow their teams quickly without compromising quality or compliance.

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1840 & Company hiring Customer Service Representative • Remote (Work from Home) | Himalayas