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Xia Li

@xiali1

Operations professional with 7 years’ experience in user growth, community operations and project coordination, with hands-on AI workflow projects.

China

Message

What I'm looking for

I value meaningful work, continuous learning, and a supportive team. I enjoy solving problems, improving workflows, and taking ownership of projects. I hope to make a positive contribution, grow professionally, and maintain a healthy work-life balance.

I have 7 years of experience in operations across the healthcare and education industries, specializing in user operations, community growth, content strategy, and project coordination. I have experience managing user lifecycles, improving engagement and retention, analyzing operational data, and collaborating across teams.

During my career break, I explored entrepreneurship through a grassland experience project in Hulunbuir, where I was involved in market research, product planning, marketing, and partner coordination. I also developed hands-on experience exploring AI applications in business workflows and process automation.

Outside of work, I enjoy hiking, exploring nature, and participating in mountain clean-up activities. I care about environmental protection and enjoy outdoor experiences that allow me to connect with nature. I consider myself detail-oriented, thoughtful, curious, and always willing to learn and grow.

Experience

Work history, roles, and key accomplishments

Medical Product Operations Specialist

Lingjiashe Information

Aug 2024 - Dec 2024 (4 months)

Supported healthcare digital product operations by optimizing customer lifecycle processes and building physician communities. Achieved 15%+ monthly lead conversion rate and increased monthly mini-program new users by 200% MoM.

Customer Lifecycle Management Content Operations Digital Channels KOL Management Data driven optimization SOP Development WeChat

Senior Operations Specialist

Shenzhen Three Generations

Aug 2020 - Sep 2024 (4 years 1 month)

Managed customer operations for healthcare digital products, supporting B2B and B2C programs. Improved retention rate from 18% to 20% and reactivated 10,000+ high-value customers.

Customer Lifecycle Management Customer Segmentation Data Analysis SOP Development Cross Functional Collaboration B2B B2C

Operations Specialist

Chengdu Xiansheng Information

Jun 2018 - Jul 2020 (2 years 1 month)

Designed customer conversion workflows and SOPs for course enrollment. Led referral campaigns achieving a 1.5 referral coefficient and improved conversion rates by 20%.

Conversion Rate Optimization SOP Development Referral Marketing Content Strategy Community Management Zhihu Xiaohongshu