Looking for a job

Zuzana Koppova

@zuzanakoppova

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I build strong client relationships through service, sales, and operational coordination.

Czechia

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What I'm looking for

I'm looking for new challenges where I can combine client relations, customer service, sales support, operational coordination, and creative marketing or graphic design skills.

I've delivered premium client relations and guest experiences at Marriott Bonvoy's The Westin Melbourne, coordinating front office operations, guest requests, and cross-department communication.

Most recently, I supported daily operations at a Fitness & Wellness Center in Prague, coordinating the team and front desk while managing administration, invoicing, and monthly operational processes.

Across EP Energy Trading, Language Education Solutions, Phoenix Pharmahandel, Alliance Healthcare, and self-employed sales roles, I've handled contracts, customer support, purchasing, documentation, order processing, sales activities, and client communication.

I also bring graphic design and digital marketing training, using creative thinking to support branding, social media content, and client-facing work. I work fluently in Czech and English and am ready to embrace new challenges.

Experience

Work history, roles, and key accomplishments

Assistant Operations Manager

Fitness & Wellness Center

Jun 2025 - Aug 2026 (1 year 2 months)

Supported daily operations, coordinated the team, and managed the front desk. Managed administration, invoicing, and monthly operational processes.

Operations Management Team Coordination Front desk management Administration Invoicing

Client Relations Specialist

Marriott Bonvoy, The Westin Melbourne

Dec 2022 - Apr 2025 (2 years 4 months)

Managed premium client relations and delivered exceptional guest experiences. Coordinated front office operations, guest requests, and cross-department communication.

Client Relations Customer Service Front Office Operations Communication Skills

Sales Consultant & Operations Specialist

EP Energy Trading a.s.

Oct 2021 - Oct 2022 (1 year)

Managed customer contracts, amendments, and terminations using SAP. Supported business operations through administration, documentation, and client communication.

SAP Contract Management Administration Client Communication

Client Advisor & Team Manager

Harmonelo

Dec 2020 - Sep 2022 (1 year 9 months)

Provided client consultations and tailored product recommendations. Managed team communication, sales activities, and performance development.

Client Consultation Sales Team Management Communication Skills

Back Office Specialist

Language Education Solutions s.r.o.

Apr 2020 - Sep 2021 (1 year 5 months)

Managed client documentation, contracts, and administrative processes. Provided professional customer support and coordinated internal activities.

Documentation Contract Management Administration Customer Support

Purchasing Department & Customer Center Specialist

Phoenix Pharmahandel s.r.o.

Jul 2018 - Feb 2020 (1 year 7 months)

Coordinated supplier communication, purchasing activities, reports, and customer service. Managed client inquiries, complaints, and logistics-related requests.

Purchasing Supplier Communication Customer Service Logistics

Sales Consultant & Team Manager

Ramissio

Sep 2015 - Dec 2019 (4 years 3 months)

Provided product consultations and built strong client relationships. Supported sales growth through presentations, networking, and team coordination.

Sales Client Relations Presentation Skills Networking Team Coordination

Customer Center Operator

Alliance Healthcare s.r.o.

Nov 2014 - Mar 2018 (3 years 4 months)

Managed customer communication and order processing for pharmacies and doctors. Coordinated client requests with internal departments and logistics.

Client Communication Order Processing Coordination Logistics

Education

Degrees, certifications, and relevant coursework

Australian Pacific College

Diploma, Graphic Design

2024 - 2025

Completed a Diploma in Graphic Design at Australian Pacific College in Melbourne, Australia, from April 2024 to April 2025.

High School of Logistics and Chemistry

High School Diploma, Chemistry

2005 - 2010

Earned a High School Diploma as a chemist operator and laboratory technician from the High School of Logistics and Chemistry in Olomouc, Czechia, from September 2005 to June 2010.