Zusiphe Bulani
@zusiphebulani
I lead multi-regional operations, improving client service, reporting, and team performance.
South AfricaWhat I'm looking for
At Benchmark International, I manage multi-regional operations supporting client engagement across Southern, East and West Africa. I resolve complex stakeholder matters, produce performance reporting, lead process improvements, and coach teams to strengthen service delivery.
I've also supported individual and corporate clients in financial services, including retirement planning, investments, medical aid, and insurance administration. My work combines client relationship management, operational analysis, compliance-focused documentation, and practical improvements that enhance customer experience.
Experience
Work history, roles, and key accomplishments
Associate | Operations & Department Manager
Benchmark International
Managed daily operations of a multi-regional department supporting client engagement across Southern, East and West Africa. Accountable for operational service delivery, resolving escalated stakeholder matters, and producing management reports.
Education
Degrees, certifications, and relevant coursework
University of South Africa (UNISA)
Bachelor of Laws, Law
2025 -
Pursuing a Bachelor of Laws (LLB) degree at the University of South Africa.
Graeme College
National Senior Certificate, General
Completed the National Senior Certificate in 2015.
Rhodes University
Bachelor of Commerce, Accounting and Management
Completed a Bachelor of Commerce degree with a focus on Accounting and Management.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Skills
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