Open to opportunities

Zuria Stephens

@zuriastephens

I optimize clinical workflows and EMR systems to improve patient access, throughput, and surgical capacity.

At Platinum Dermatology Partners, I optimize EMA and NextGen EMR workflows, increasing surgical volume by 10 cases weekly and generating an additional $30K in weekly revenue. I also reduced peak-hour intake wait times by 25% and improved patient satisfaction and success ratios by over 30%.

I've led front-desk and back-office operations, trained staff on surgical procedures and histology recordkeeping, supported OSHA and CLIA compliance, and translated frontline patient pain points into practical workflow improvements. With a kinesiology degree, Spanish proficiency, and a user-focused approach, I help make healthcare delivery more efficient and accessible.

Experience

Work history, roles, and key accomplishments

Current

Back Office Manager: Lead Mohs Medical Assistant

Current

Platinum Dermatology Partners

Jun 2022 - Present (4 years 2 months)

Implemented process improvements through EMR optimization, increasing surgical volume by 10 cases per week and generating an additional $30K in weekly revenue. Led cross-functional communication to streamline patient care and improve satisfaction scores by over 30%.

EMA Process Improvement Insurance Verification Budget Management OSHA Compliance Patient Satisfaction Surgical Procedures Histology

Education

Degrees, certifications, and relevant coursework

Tarleton State University

Bachelor of Science, Kinesiology

Activities and societies: Minor: Spanish

Applied analytical and problem-solving skills to evaluate performance, efficiency, and outcomes in clinical and health-related settings with knowledge of human physiology and movement to support patient-centered care and clinical workflow efficiency. Developed strong cross-cultural communication skills in Spanish to enhance patient engagement and accessibility of care.