Open to opportunities

Itsel Leyva

@itselleyva

I support accurate healthcare operations through bilingual patient communication, clinical documentation, and data quality.

United States

Message

What I'm looking for

I'm looking for a healthcare, clinical research, or administrative role where I can support patients, maintain accurate records, use electronic systems, and apply my bilingual English and Spanish communication skills.

I've supported patient care and clinical research at Oasis Dermatology and Arizona Emergency Medicine Research Center, where I obtained patient histories, documented clinical information, screened patients, obtained informed consent, and maintained accurate records in REDCap and EHR systems.

Most recently, I worked as a Bilingual Financial Analyst at Alorica, verifying high-volume information, resolving customer concerns in English and Spanish, and protecting confidential data. I bring more than three years of experience in healthcare, research, data verification, and administrative support.

Experience

Work history, roles, and key accomplishments

Bilingual Financial Analyst

Alorica

May 2025 - Mar 2026 (10 months)

Communicated with customers in English and Spanish to verify information, resolve concerns, and provide clear guidance. Reviewed high-volume information to identify discrepancies, verify accuracy, and maintain data quality.

Customer Service Bilingual Communication Data Verification Issue Resolution Documentation Microsoft Word