At Com-Passz Kft., I scoped AI-assisted remote support for about 100 restaurant clients and automated POS testing. I also mapped the 20 most common client questions with the support team and scoped a chatbot to answer them.
I rebuilt the company website so clients could find information faster, and coordinated a pilot campaign for Hungarian restaurants with SumUp and a marketing agency. I built automations in n8n and Excel and test AI tools for internal workflows.
At TaskUs, I onboarded and trained new team members, improving onboarding efficiency by 30%. I handled escalated cases, tracked team KPIs in Power BI, and co-built a dashboard that cut reporting time by 20%; I was promoted to Team Leader and led a team of 17+.
