At Lifespan Euro Medical Spa, I oversee scheduling operations for two locations, coordinating between front desk staff, providers, and clients. I increased monthly bookings by 40% through improved lead conversion strategies and follow-up systems.
I train new schedulers and create materials and video guides to support onboarding. I also collaborate with leadership on promotions and provider schedules.
To maintain client service, I conduct quality assurance audits on calls, texts, and CRM entries. I use Google Sheets, Bizzflo, and GoHighLevel for scheduling and operations.
Previously, as an Administrative Assistant at Voice Agency Pvt. Ltd., I managed daily administrative operations, handled correspondence, maintained records, and scheduled appointments and meetings.
