Open to opportunities

Zoleka Nzama

@zolekanzama

Results-driven sales and insurance professional focused on customer satisfaction, performance targets, and team leadership.

South Africa

Message

What I'm looking for

I’m looking for a sales role in insurance or retail where I can drive targets through exceptional customer service, apply my product expertise, and grow with a supportive leadership team and clear performance goals.

I’m a dedicated, results-oriented Sales Associate with a proven track record across insurance and retail sales, backed by strong customer service and leadership. In call center work at Merchants Vodacom, I handled high volumes of inbound and outbound calls, actively listened to customers, and resolved issues while consistently meeting KPIs for call resolution and customer satisfaction.

Across Shoprite Insurance roles, I conducted field work to engage and sell insurance policies, built and maintained client relationships, and exceeded sales targets through clear communication and deep product understanding. After progressing to Assistant Manager, I oversaw daily retail operations, led and trained sales associates, supported strategy development with upper management, and helped drive store performance through effective team leadership.

Experience

Work history, roles, and key accomplishments

Retail Sales Associate

Mr Price

Jan 2018 - Jan 2019 (1 year)

Delivered customer service to enhance the shopping experience and consistently met weekly and monthly sales targets. Supported visual merchandising, inventory counts, restocking, and effective shift operations during peak trading periods.

Retail Sales Customer Service Visual Merchandising Inventory Management Team Collaboration

Call Center Sales Agent

Merchants Vodacom

Jan 2017 - Jan 2018 (1 year)

Handled high-volume inbound calls, resolving customer inquiries and complaints while consistently meeting call-resolution and customer-satisfaction KPIs. Performed outbound follow-ups to gather feedback and improve customer retention, using CRM tools to log interactions.

Inbound Calls Customer Service CRM Software KPI Tracking Customer Retention Conflict Resolution Time Management

Retail Sales Representative

Shoprite Insurance

Sold mobile phones and insurance products, answering technical and policy-related questions with strong product knowledge. Met and exceeded sales targets for both phone and insurance offerings within the retail environment.

Phone Sales Insurance Sales Retail Sales Product Knowledge Objection Handling Communication

Insurance Agent

Shoprite Insurance

Conducted fieldwork to engage potential customers and sell insurance policies by assessing needs and recommending tailored coverage. Built and maintained client relationships and achieved/exceeded insurance sales targets through effective communication and product knowledge.

Insurance Sales Field Sales Product Knowledge Relationship Building Sales Targets Communication Skills Negotiation

Assistant Manager

Shoprite Insurance

Oversaw daily retail operations and managed a team of sales associates, providing guidance and training to improve performance. Partnered with upper management to develop and implement sales strategies and drive store results.

Retail Operations Team Leadership Sales Strategy Performance Management Communication Time Management

Education

Degrees, certifications, and relevant coursework

Langlaagte Technical High School

Matric (High School Certificate), General / Matric Studies

2011 - 2015

Completed matric (technical high school) subjects including Accounting, Economics, Business Studies, Afrikaans, English, Mathematical Literacy, and Pure Maths.